Principal Solutions Architect

Job Description

The Jaspersoft Customer Success team is committed to reaching beyond the boundaries of traditional support by intentionally growing mutually beneficial relationships with our clients, and we do this through active engagement to better understand their unique projects and partner with them to enhance their abilities/enable success with our products. The Customer Success Architect (CSA) is tasked with providing technical expertise to our clients as related to Jaspersoft. They work in tandem with the Customer Success Manager (CSM) to ensure customer adoption and expansion with the goal of providing a path towards both a successful subscription renewal and an expanded Jaspersoft footprint.

Job Responsibility

Develop a trusted technical advisor relationship with clients
Own and deliver cross-functional, high-impact programs: turn strategy into 1–2 year plans, improve processes, solve ambiguous problems with root-cause analysis, and align executives, customers, and vendors
Demonstrate deep domain mastery and program leadership
coach and develop teams while delivering quantifiable results on complex, cross-functional initiatives
Act as a thought leader and subject matter/product expert across relevant Jaspersoft products
Perform demonstrations/training/awareness building for new users across customers’ organizations
Works with the client and provides technical support
Delivery of Success Workshops to help understand the business use case with technical capabilities and limitations of the client
Development & delivery of Blueprints for success to aid in the architecture design and deployment
Capacity planning coaching
Engagement scoping and planning
Provide customer-specific product workshops and introductory training
Installation & upgrade assistance across relevant architectures including Linux, Windows, AWS, Docker, Clustering and Load Balancing
Troubleshooting and resolving of general performance issues
In depth analysis working hand-in-hand with clients to help identify hardware utilization issues
Extended Support when technical issues aren’t covered under standard support plans
Promote sharing with internal functional counterparts and collaborates with CSM’s, Support, Engineering and Product Management to assist clients and help influence key feature decisions
Identifies and communicates up-sell opportunities to CSM to act upon
Proactively participate in the development and ongoing maintenance of the Jaspersoft Digital Library & Community sites by identifying holes, developing new content and refreshing existing content
Provides engagement status (to include technical issues and risks) to the CSM & client and logs both customer and internal activities

Requirements

12+ years experience in software development, solutions architecture, or a related field paired with a significant customer interaction experience
Proven record converting strategy into executable plans with measurable results at scale
senior program or operations leadership
strong executive communication
Strong JAVA software development and integration experience
Object-oriented and web development programming experience in Java, JavaScript and knowledge of open source frameworks (Spring)
Experience with multiple platforms including Windows & Linux
Experience with cloud & containerized deployments (AWS, Docker, etc)
Experience with web API development and architecture (REST/Microservices)
Experience in relational databases and SQL or PL/SQL
Experience with HTML/CSS
Broad awareness of the Jaspersoft capabilities, services, and products
In-depth knowledge of architecture frameworks and methodologies related to the Jaspersoft product
Broad knowledge of technology developments and trends
Proactive analytical expertise and problem-solving approach
Adept at all aspects of field customer interactions, including presentations, demonstrations, and proof-of-concepts with both business and technical audiences
Outstanding interpersonal and communications skills to maintain strong relationships with customers and colleagues
Strong written and verbal communication skills that allow you to communicate at all levels of an organization
A university-level Bachelor's degree in Computer Science, Engineering, or a related technical discipline is required
A Master's degree is a strong plus
Primary: English
French/German/Italian/Spanish/Other language(s) a plus
Ability to travel occasionally when needed to meet with customers to build stronger relationships

Nice to have

A Master's degree is a strong plus
French/German/Italian/Spanish/Other language(s) a plus

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Principal Solutions Architect - Customer Success

Job Description

Job Responsibility

Requirements

Nice to have

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