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We’re looking for a Principal Solution Consultant, Post-Sales to support the successful onboarding and early success of clients using Socure’s identity verification and fraud prevention platform. In this role, you'll work closely with technical and customer-facing teams to help guide implementation, provide technical assistance, and ensure a smooth customer experience during early adoption.
Job Responsibility:
Foster relationships with key stakeholders
Collect and analyze customer feedback data
Own the QBR process
Own the upsell and cross-sell POCs
Ensure the adoption of next-gen models
Handle customer questions about specific scoring decisions, fraud trends, or optimization opportunities
Requirements:
Bachelor's Degree in business administration, engineering, math, economics, statistics, computer science or other relevant field preferred or equivalent experience
10+ years of professional work experience
5+ years of experience working in professional services, customer management, or in a sales engineering capacity
Demonstrated experience leading enterprise-level engagements dealing with analytics, technology, and/or enterprise software
Demonstrated ability to negotiate resources and priorities with multiple internal and customer stakeholders
Deep understanding of a variety SaaS sales methodologies or processes (MEDDICC, Challenger)
Ability to synthesize complex statistical observations into clear results and concrete recommendations