Job Description
We are expanding our team with a Principal Software Engineering Manager to support the delivery and reliability of Microsoft solutions for commercial and enterprise customers. In this role, you will guide a team of software engineers working on complex technical challenges across Windows client, Windows Update, and Windows reliability. The role focuses on shaping technical direction, maintaining operational quality, and supporting consistent, high-quality customer experiences. This position combines people leadership, technical engagement, and business impact. You will support engineers through regular connections, feedback, and career development discussions, while fostering a team environment centered on accountability, learning, and continuous improvement. You will also help coordinate team response to live-site issues, incidents, and customer escalations. Work in close partnership with product managers and engineering teams across Windows to improve product quality, reliability, and supportability at scale. The team uses diagnostic tools, telemetry, and customer insights to identify opportunities to improve system performance, reliability, and user experience. The including partnering with engineers who build Windows to investigate issues and support long-term improvements. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We work with a growth mindset, collaborate across teams, and focus on delivering meaningful outcomes for our customers. Our culture is grounded in respect, integrity, and accountability, creating an environment where everyone can contribute and grow.
