Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Customer Experience Engineering team operates within the Office of the CTO for the Customer Experience & Success (CE&S) organization, which focuses on Microsoft’s Cloud and AI Platform. We are looking for a hands-on cloud Principal Software Engineer (Customer & Product Engineering) based in the United States to join our diverse, talented, high-performing, and growing Customer Experience Engineering (CXE) team. This is a deeply technical engineering role offering the opportunity to work on some of the most challenging and impactful customer projects using the Azure platform, while also contributing directly to core Azure services and helping shape the evolution of the platform. This role combines hands-on engineering with strategic customer engagement, contributing to both customer success and the development of an observability-focused Azure service approaching general availability — including on-call participation as part of the service engineering team. You will work across customer environments and core product engineering, helping improve how production workloads are designed, monitored, and operated at scale. A Principal Software Engineer (Customer & Product Engineering) within CXE is an individual contributor who operates globally and engages directly with customers. The role spans design, development, and production operations, combining deep engineering work with real-world problem solving to accelerate customer adoption of Azure at scale. Engineers are expected to comfortably move between architectural design discussions, hands-on development, and live production troubleshooting using tools such as the Azure Portal and Visual Studio. This is a unique opportunity to work at the intersection of customer engineering and platform innovation, solving complex technical challenges while contributing into core Azure services. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
