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Principal Site Reliability Engineer (AI-first SRE)

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Groupon

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Location:

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Contract Type:
Employment contract, B2B

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Salary:

Not provided

Job Description:

Groupon is modernizing its global platform — and reliability is at the center of that transformation. We’re looking for a Principal Site Reliability Engineer to lead the evolution from reactive maintenance to predictive, AI-driven resilience. You’ll design intelligent, self-healing systems that prevent incidents before they happen, ensuring our customers enjoy fast, secure, and reliable experiences across millions of daily interactions.

Job Responsibility:

  • Architect and maintain self-healing systems with 99.9%+ availability targets
  • Use AI/ML to automate infrastructure governance and detect configuration or IaC anti-patterns
  • Implement adaptive SLIs/SLOs that evolve automatically from real-time data
  • Build AIOps-based observability and auto-remediation pipelines
  • Apply predictive modeling to forecast failures before they impact users
  • Lead chaos, performance, and resilience testing programs
  • Map platform and service behavior to revenue impact and drive improved revenue resilience through better infrastructure performance
  • Mentor engineers and drive reliability standards across teams
  • Partner with platform, data, and product teams to ensure stability aligns with business goals
  • Support major incident response, incident review, and participate in on-call rotations

Requirements:

  • 10+ years in software/systems engineering, including 5+ years in SRE or platform reliability
  • Strong experience with GCP (preferred) or AWS, Kubernetes, and Terraform
  • Proficiency in Python or Go for automation and tooling
  • Deep understanding of observability stacks (Prometheus, Grafana, OpenTelemetry) and service meshes (Istio, Envoy)
  • Hands-on AIOps experience: anomaly detection, predictive analytics, ML-assisted operations
  • Strong communication and influencing skills — data over hierarchy

Nice to have:

  • Experience with MLOps or large-scale data infrastructure
  • Exposure to FinOps or cloud cost optimization
  • Previous leadership of global incident response or SRE transformation programs
What we offer:
  • The opportunity to work with cutting-edge technologies in a transformative environment
  • Professional growth and leadership development pathways tailored to your aspirations
  • A chance to leave a lasting impact by shaping the future of reliable and scalable systems

Additional Information:

Job Posted:
January 13, 2026

Work Type:
Remote work
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