Principal Service Design P&O

THE ROLE & THE TEAM: Are you passionate about transforming the way organizations work, with a focus on creating seamless, impactful people experiences? We are looking for a tech-savvy Service Design Expert that wants to join our People Experience team within the P&O department. You will play a pivotal role in designing and optimizing processes that improve employee experience and engagement across the organization. In this role, you will collaborate closely with P&O leaders, Process Excellence Consultants, tech teams and cross-functional teams to drive initiatives that align with our strategic vision, improve service delivery, and enhance user experiences for our internal stakeholders. As a key member of the People Experience team, your contributions will shape how we foster an engaging, empowering environment for our employees. You'll design and implement seamless, inclusive processes that ensure every step of the employee journey is smooth, and design exceptional experiences during the moments that matter most. This is a unique opportunity to impact the heart of our organization—our people—by leading transformative projects that touch every level of the business. PLEASE NOTE THAT THIS ROLE IS LIMITED FOR 12 MONTHS (MATERNITY COVER).