Principal Service Delivery Manager Job at Made Tech (Bristol)

Principal Delivery Manager

As the Principal Delivery Manager, you will work with delivery, technical and de...

Location

United Kingdom , Bristol; London; Manchester; Swansea

Salary:

76000.00 - 100000.00 GBP / Year

Made Tech

Expiration Date

Until further notice

Requirements

Articulate business fundamentals (USP, profitability, risks, target market)
Demonstrate advocacy and prioritisation of business fundamentals
Display accountability for managing commercial activities within deliveries
Be able to recall and describe key Made Tech case studies
Demonstrate prioritisation, delegation and consistent delivery of multiple goals simultaneously
Demonstrate fast remediation of performance issues
Support direct reports with performance remediation of indirect reports
Demonstrate encouragement and mentoring of high performers
Maintain compliance with all expectations of line management at Made Tech
Demonstrate planning of and implementation of risk management activities within programme of projects

Job Responsibility

Contribute to and deliver on Account Strategy
Contribute to and support quarterly / annual DMO objectives
Account Level Delivery Assurance
Accountable for ensuring delivery success
Report to Heads of Delivery on a weekly basis the status of quality and risk
Manage team resourcing to balance successful client delivery, team happiness and Made Tech commercial objectives
Oversee compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting)
Oversee commercial activities (Statements of Work, purchase order numbers, supplier contracts for partners, IR35 assessments for contractors, raising staffing demands)
Support hiring activities including interviewing and outreach
Management of Lead Delivery Managers including performance, progression and satisfaction

What we offer

30 days Holiday
Flexible Parental Leave
Remote Working (part time remote working for all our staff)
Paid counselling
Flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan
Optional social and wellbeing calendar of events

Fulltime

Principal Product Manager – Network as a Service, NaaS - Platforms

The Network as a Service (NaaS) team at T-Mobile is an emerging business unit fo...

Location

United States , Bellevue

Salary:

133800.00 - 241400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Deep expertise in platform product management, including API-driven and cloud-based platforms
Strong business acumen, aligning platform vision with enterprise strategy and customer needs
Experience managing cross-product platform capabilities, ensuring scalability, security, and efficiency
System thinking, with an ability to break down complex technical systems into modular and reusable components
Proven leadership, coaching, and mentoring skills, fostering a growth mindset across teams
Exceptional communication and influence, engaging senior executives and cross-functional stakeholders
Strong technical program management expertise, with experience managing end-to-end delivery of complex platform solutions
Bachelor's Degree in Engineering, Business, or related field
10+ years of Product Management experience, ideally in network services, platforms, or enterprise SaaS
Proven track record of owning and scaling enterprise platform products

Job Responsibility

Define and own NaaS platform vision, strategy, and roadmap, ensuring alignment with business, technical, and product needs
Partner with product managers to translate individual product requirements into scalable, reusable platform capabilities
Apply system thinking to design robust, scalable, and modular platform solutions that serve multiple use cases
Conduct competitive analysis and industry research to ensure platform innovation and technical differentiation
Secure funding for platform initiatives, building strong business cases and conducting ROI analysis
Lead end-to-end execution, including defining platform scope, managing roadmaps, and ensuring seamless integration across NaaS products
Work closely with engineering, architecture, and DevOps teams to deliver secure, scalable, and high-performing platform solutions
Own and prioritize the platform product backlog, balancing feature development, technical debt, and business priorities
Ensure compliance with security, data privacy, and regulatory standards across NaaS platform solutions
Drive technical program management efforts, ensuring efficient execution, risk mitigation, and dependency management

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Delivery Principal

We’re looking for people who have a track record of successfully delivering besp...

Location

United Kingdom , London; Cambridge

Salary:

90700.00 - 102200.00 GBP / Year

Softwire

Expiration Date

Until further notice

Requirements

Extensive experience of successfully delivering large software development projects
Prior agency experience
Excellent client management and relationship building skills
Experience working in a delivery leadership role within an agency or consultancy environment
Experience managing teams, with accountability for the work of 10+ onshore staff
Strong knowledge of modern software engineering practice (SDLC) and an awareness of technical approaches and trends
An interest in technology and how things are created
Ability to lead meetings with senior (e.g. C-level) external stakeholders
Ability to understand and give context to complex situations, drawing out the key points and driving shared clarity
Ability to identify and trouble-shoot issues that may range from relationships to process, and lead the team in solving them

Job Responsibility

Delivering high value services to our clients
Accountable for the commercial, delivery and team performance of our projects and programmes of work
Leading delivery – either directly, or more often through managing delivery, technical and design leads
Ensuring client satisfaction, while also meeting Softwire’s commercial goals, and ensuring a happy team
Guiding clients through the delivery process, shaping the engagement for success from the first meetings, and resourcing the team
Acting as the most senior line of project escalation for any issues
Accelerating the careers of others
Bringing out the best in the people they’re responsible for, both through strong line management of Delivery Leads, and by supporting the resourcing and progression of others on their projects
Taking responsibility for the “performance contract” of multiple employees – setting expectations and challenges, providing support and feedback, and ensuring appropriate reward upon delivery
Helping Delivery Leads mentor and manage more junior colleagues of their own

What we offer

Profit share scheme
Pension: Additional 5% of salary
25 days annual leave (with the option to buy and sell)
Time off for company-wide morale activities
Time off for charitable / CSR activities
Free annual eye test
Opt-in health insurance
Cycle to work scheme
Payroll charity donations

Fulltime

Principal Product Manager

We’re looking for a Principal Product Manager to join a fast growing product stu...

Location

United Kingdom , London

Salary:

85000.00 GBP / Year

Zebra People

Expiration Date

Until further notice

Requirements

An expert product manager, with proven experience in product methodology, and the ability to embed and scale structure and process across multiple teams and projects
Technically fluent, with deep knowledge of engineering processes, delivery lifecycles, and system constraints – able to translate between design intent and engineering possibilities, spotting and flagging risks early
Experience working across multiple products simultaneously, comfortable balancing priorities across different clients and industries
Commercially aware, able to make product decisions with business impact. Able to identify where product roadmaps could open new revenue opportunities
A cross functional leader, comfortable leading unified ceremonies, while giving the tools to empower the team to own technical delivery. Excellent at aligning stakeholders, running workshops, and uniting teams around a clear product vision

Job Responsibility

Own product and its methodology – take full ownership of the products you manage, knowing them inside and out, constantly testing and improving them. At the same time, embed a clear, consistent approach to discovery, delivery, & development that spans across multiple products
Scale best practise across strategy & client services – capture and pass product development learnings into their GTM and client services team, helping them turn knowledge into tangible solutions across clients
Bridge disciplines – unite design & engineering teams, running stand-ups & sprints, while ensuring ideas translate into delivery and design decisions that align with technical feasibility
Lead client relationships – act as a trusted point of contact, managing communications & aligning product strategy with stakeholders
Lead roadmap development to ensure commercial value & growth for the customer and business
Drive product evolution – keep projects future-facing, ensure continuity and consistency, while finding and creating space for innovation. Make informed trade-offs between speed, scope & scalability
Mentor & support – provide mentorship and guidance to their Digital Project Manager, helping them grow in product-focused roles. Bring leadership and management to product teams, giving them a strong foundation of expertise to build from

What we offer

32 days holiday (inc. Bank Holidays)
cycle-to-work scheme
quarterly team socials
8-weeks working away allowance each year
Your birthday off
Health & wellbeing budget including both Vitality Private Healthcare and WellHub unlimited gym access and wellbeing apps
Quarterly OKRs & bonus opportunities with monthly check-ins to support your growth
A genuinely supportive culture in an innovative & inspiring workspace

Fulltime

Principal Product Manager Agentic Platform & Solutions

We’re looking for a Principal Product Manager to define the next generation of A...

Location

United States

Salary:

161100.00 - 252625.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

12+ years of product management experience, ideally at the intersection of platform ownership and solution-oriented product delivery for enterprise clients
A track record of shipping cross-cutting capabilities that support both builders and end users
Strong product sense and systems thinking - you simplify complexity into clear building blocks
Comfort using data, experimentation, and customer insights to guide decisions
Excellent communication and storytelling skills, with the ability to influence across executives, engineers, and customers

Job Responsibility

Define the vision and strategy for Agentic Orchestration of Low-code No-code (LCNC) Solution building in Studio
Shape the builder experience across the LCNC → Pro-code continuum, enabling Makers to create solutions that orchestrate across Atlassian capabilities - Rovo Agents, Automations, Apps, Assets, and Hubs
Deliver platform services for orchestration, governance, lifecycle, and extensibility
Drive integration with Marketplace, enabling customers and partners to publish, share, and extend solutions
Ensure trust, governance, and scale are foundational to how the platform and solutions operate
Collaborate across product lines (Jira, Confluence, JSM, Loom) to deliver cohesive, differentiated customer value
Engage directly with customers and partners to validate needs, test ideas, and refine the roadmap
Define and track success metrics that reflect adoption, reliability, and business impact

What we offer

health and wellbeing resources
paid volunteer days

Principal Customer Success Manager

The Customer Success Architect position is a technical champion within the Custo...

Location

United States

Salary:

115500.00 - 266000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

10-15 years experience in IT management (ITOM)/APM fields
At least 5+ years experience in senior customer-facing positions as Implementation Architect, Service Delivery Architect, or Lead Solution Architect
In-depth knowledge and hands-on experience in Observability, Process Automation, Patching, AIOps
Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures
Excellent written and oral communication skills
Ability to perform proactive problem management, issue resolution, and manage customer expectations
Ability to quickly learn and certify newer technologies

Job Responsibility

Drive adoption of OpsRamp products and best practices with customers
Manage technical health of Enterprise/GSI/OEM clients
Own structured adoption and outcomes leading to value realization, expansion, and growth
Work with customers' technical/operational decision-makers to identify and prioritize business problems
Define KPIs and use cases
Plan technical strategies and build solutions
Design solution and architecture
Serve as trusted partner for customer on use-case and product functionality
Lead customers in application of OpsRamp products and services
Perform health checks during customer success engagement lifecycle

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Unconditional inclusion and flexible work arrangements

Fulltime

Principal Customer Success Manager

The Customer Success Architect position is a technical champion within the Custo...

Location

United States , New York

Salary:

115500.00 - 266000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

10-15 years experience, preferably in the IT management (ITOM)/APM fields
At least 5+ years experience in senior customer-facing positions as an Implementation Architect, Service Delivery Architect, or Lead Solution Architect
In-depth knowledge and hands-on experience in one or more of the following: Observability, Process Automation, Patching, AIOps
An in-depth understanding of infrastructure management and intelligent automation is preferred
Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures
Excellent written and oral communication skills, analytical, self-motivated, and quick on-the-job learning skills
Effectively multitask between initiatives with minimal oversight and provide a positive customer service attitude.

Job Responsibility

Being the trusted partner for the customer on use-case and product functionality
Lead customers in the application of OpsRamp products and services offerings to meet their Business Outcomes
Develop a deep understanding of OpsRamp IT Operations Platform, architecture, and its capabilities through training and hands-on experience
Build on the technical design and architecture developed during the implementation phase to maintain a point-in-time architecture for each customer
Serve as an important source for information regarding the customer’s technical needs and provide customer feedback
Perform and own the health checks during the customer success engagement lifecycle in a client environment
Understand and document client use cases and build best practice enablement and content packs for the various use cases
Track support and feature requirements and interface with the Product and Engineering team where required
Establish technical authority quickly with executive technical customer stakeholders
Invest time in documenting best practices, capturing and disseminating knowledge, and other initiatives.

What we offer

Flexibility to manage work and personal needs
Health and emotional wellbeing support
Personal and professional development programs
Unconditional inclusion
Career growth and skill application programs.

Fulltime

Principal Security Services Architect

The Principal Security Services Architect at NTT DATA is responsible for designi...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive experience in designing and implementing security managed services solutions for large enterprises
Deep knowledge of Managed Services delivery models, including cloud and distributed environments
Strong experience with security platforms and services such as network security, cloud security, endpoint security, IAM, and DATA protection
Proficiency in costing models and working closely with sales and finance teams
Experience crafting large, multi-year contracts and creating compelling value propositions
Excellent communication skills, capable of conveying complex ideas to all stakeholders, including C-suite executives
Proven ability to lead workshops, present solutions, and achieve client buy-in
Demonstrated ability to work collaboratively within a team and contribute individually within a matrixed organization
Passion for staying current with industry trends and best practices in security and managed services
A bachelor’s degree in information technology, Information Systems, or a related field

Job Responsibility

Designing and delivering innovative, secure, multi-year Managed Services solutions across security technology domains
Working closely with clients and sales and delivery teams to create cutting-edge solutions that drive digital transformation
Integrating technology and service design to develop competitive and commercially viable security managed service offerings
Leading the design of solutions, validating new designs and features, and ensuring they align with client requirements and organizational standards
Mapping client requirements, creating detailed service elements, and developing comprehensive solutions that encompass cloud services, technology architectures, and leading practice frameworks like SIAM and ITSM
Engaging with clients, facilitating workshops, analyzing current architectures, identifying opportunities for improvement, and presenting compelling value propositions
Providing coaching and mentorship, offering expertise to internal teams to ensure successful delivery
Maintaining up-to-date knowledge of emerging trends in technology and security, sharing this with stakeholders
Crafting cost models
Managing vendor relationships

Fulltime

Principal Service Delivery Manager

Made Tech

Location:
United Kingdom , Bristol ▼
London
Manchester
Swansea

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 20, 2026

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