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At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. Join us and become part of a company that's empowering people to unlock their digital potential! To get a sneak peek into our culture, find us on Instagram: @optimizely
Job Responsibility:
Gather (or work closely with business analysts) requirements from various stakeholders relating to changes in integrations for projects related to enterprise systems, integrations, processes, change control, and operations
Facilitate discussions with business owners in working sessions to understand requirements, find common ground, and evaluate acceptable solutions
Create and maintain documentation on enterprise systems and satellite system integrations
Create/update and maintain documentation in partnership with cross-departmental teams related to process and operations when related to specific work
Develop User Acceptance Testing scenarios, identify test criteria and test new functionality/enhancements
Identify gaps in process, operations, and systems
Work with IT Infrastructure, enterprise system subject matter experts, and other resources to design and review technical designs and project plans for fit and purpose in accordance with system best practices
Understand data flows between enterprise systems, in collaboration with our Enterprise Architect
Develop and maintain trust cross-departmentally
Work with Enterprise Architect on enterprise system roadmap
Maintain backlog of work for IT business system analysts and project team members as appropriate
Research, pilot, and recommend emerging technology to the IT Software Portfolio Manager
Stay current with technological developments within the Salesforce platform, monitoring and planning for the organization to utilize new release functionality as it becomes available
Log and track work in a structured ticketing system (JIRA) and manages changes sets in accordance with best practice
Lead the design and implementation of CPQ solutions to optimize pricing strategies and streamline quote processes
Work in conjunction with product development teams to ensure Salesforce solutions align with product offerings and business goals
Design and implement integrations between Salesforce ,CPQ and NetSuite to enhance data accuracy and streamline operations
Provide support and be available for collaboration with team members and stakeholders across different time zones, ensuring coverage until 3 PM EST/9 PM CET
Requirements:
5+ years in administrating Salesforce
2+ years in deep knowledge and practice of Apex code
Salesforce certifications as Administrator and Platform Developer and/or an architect track certification
Experience in building complex Salesforce solution designs and reviewing/enhancing solution designs from other SFDC delivery teammates
including a working knowledge of Salesforce platform limits, order of execution, data storage impacts, and sharing and visibility
Solid knowledge of Agile development methodologies
Experience with Sales Cloud, Service Cloud, CPQ, & Communities required
Knowledge of what can and should be done with configuration vs. code and adheres to a “configuration before code” mindset to minimize cost and complexity and maximize scalability
Experience designing or building Salesforce integrations with third-party applications
Ability to create webhooks and work with API
Nice to have:
Bonus: SFDC certifications: CPQ Specialist, Application Architect, System Architect