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NTT DATA Logo NTT DATA · Sales

Principal Sales Operations and Enablement Specialist

India, Gurgaon · Job Posted June 29, 2026
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Job Description

The Principal Sales Operations and Enablement Specialist is accountable for providing expertise on sales processes, tools, methods and systems that will enable the sales teams to achieve overall sales goals and objectives. This role implements business activities and processes that help the sales organization run effectively and efficiently in support of business strategies and objectives.

Job Responsibility

  • Responsible for gather data and conducting analysis of company sales and profitability
  • Creates methods for measuring company sales performance
  • Accountable for evaluating sales processes, programs, and systems to minimize costs and improve customer satisfaction
  • Advises on sharing of reports and sales data between sales, marketing, and other departments
  • Supports sales teams by creating, evaluating and optimising data sets and sales applications and platforms
  • Responsible for implementing sales forecasting by analysing past data and trends to forecast future sales
  • Responsible for training new and current employees on sales and marketing collateral, product sets, sales processes, systems and tools
  • Leads on the establishment of sales fulfilment processes and recommend enhancement of larger and more extensive and valuable sales operations
  • Develops monthly and quarterly sales reports and ensure distribution to relevant internal stakeholders
  • Works with cross functional Sales team and management on pipeline management, including but not limited to pipeline integrity (data entry compliance), competitive data, ROI data, etc
  • Accountable for onboarding new sales team members on all toolsets and processes
  • Plays a pivotal role in increasing sales team productivity by directly contributing to the efficiency of sales processes
  • Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts
  • Proactively identifies opportunities for sales process improvement, working closely with sales management to inspect sales process quality and prioritize opportunities for improvement

Requirements

  • Extended understanding of the vast range of IT operations and service offerings
  • Demonstrable extended knowledge and understanding of IT industry environment and business needs
  • Extended business and commercial acumen
  • Extended collaboration skills and able to interact professionally and to build sound relationships at all levels internally and externally
  • Extended knowledge of the client environment
  • Extended understanding of relevant sales environments and ability to grasp the challenges facing the sales force
  • Extended ability to identify trends and areas for improvement
  • Extended understanding of solution selling concepts and solid knowledge on sales process design
  • Extended problem analysis and solution formulation skills
  • Demonstrates learning and service orientation
  • Bachelor's degree or equivalent in business or sales or a related field
  • Extended experience with Salesforce
  • Extended sales or sales operations and enablement experience in a business-to-business sales environment, preferably a global technology organization
  • Extended experience building sales metrics and models (for example, pipeline and forecast models)

Nice to have

  • Relevant certifications such as SPIN and Solution Selling
  • Extended experience with quote tools
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