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The Principal Revenue Strategy and Operations Manager is responsible for optimizing and scaling the end-to-end revenue and customer lifecycle across the EMEA region—and potentially APAC. This role partners closely with Sales, Marketing, Customer Success, Finance, and Product to drive operational excellence, improve forecasting accuracy, increase retention and expansion, and ensure a seamless customer experience from lead to renewal.
Job Responsibility:
Analyze complex information—both quantitative and qualitative—to guide our Go-To-Market (GTM) strategy and exceed revenue targets
Support the design and execution of sales processes, territory models, and capacity planning
Partner with Sales leadership on quota setting, compensation plan design, and performance management
Define and optimize onboarding, adoption, renewal, and expansion workflows
Partner with CS leadership to improve retention, NRR, churn reduction, and time-to-value
Support the design and roll-out of playbooks for customer engagement, renewals, and risk management
Ensure a consistent, high-quality customer experience across the lifecycle
Manage and develop a team of revenue and customer operations professionals
Act as a strategic partner to Sales, Marketing, CS, Finance, and Product leadership
Lead change management for new processes, tools, and operating models
Drive alignment across GTM teams to support company growth goals
Evaluate and continuously improve existing GTM processes, systems, and organizational structures through standardization, documentation, and automation
Design and implement operating cadences that promote compliance, efficiency, and consistency across the GTM team (e.g., pipeline hygiene, account ownership protocols, and account planning)
Proactively identify and deploy best practices to increase seller effectiveness, operational alignment, and job satisfaction—tailored to regional dynamics in EMEA and APAC
Requirements:
8+ years of experience in Revenue Operations, GTM Strategy, Management Consulting, or related functions at high-growth SaaS or enterprise tech companies
Proven ability to lead complex cross-functional initiatives with measurable business impact
Strong analytical and problem-solving skills with proficiency in data visualization and dashboarding tools (e.g., Tableau, Looker)
Excellent communication and storytelling abilities with experience presenting to executive audiences
Deep understanding of sales and marketing processes, systems (e.g., Salesforce, Clari), and GTM metrics