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Capital One Logo Capital One · Quality Control

Principal Quality Assurance Coordinator

United States, Salt Lake City Employment contract 56800.00 - 64800.00 USD / Year · Job Posted June 17, 2026
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Job Description

As a Principal Quality Assurance Coordinator at Capital One, you will be responsible for providing floor support for our monitoring agents and leadership team with a focus on identifying key regulatory risks, ensuring testing efficacy, and improving operational processes. You will also have a commitment to providing insights which provide meaningful value to our business partners along with supporting second and third line review requests. The work environment is primarily an indoor warehouse or manufacturing facility. Frequent exposure to moving equipment and mechanical components is required, and noise levels can be significant.

Job Responsibility

  • Conduct quality assurance testing measurements and validations that provide information critical to assessing regulatory compliance and customer experience
  • Complete manual quality assessments by navigating a mobile workstation throughout various production zones
  • Perform data entry and data research activities
  • Respond to questions and requests from testers, management and key stakeholders
  • Execute and provide recommendations for process improvements and/or operating procedures
  • Document procedures in accordance with established policies
  • Generate and distribute updates and reports as needed
  • Assist with cross training and calibration efforts
  • Support assorted Audit requests and sample walkthroughs

Requirements

  • High School Diploma, GED or equivalent certification
  • At least 1 year of experience in Google Suite or Microsoft Office
  • At least 2 years experience working in the Financial Industry
  • At least 1 year of Process Management experience
  • Business Process Management Certification (BPM)
  • At least 1 year of quality assurance experience

Nice to have

  • At least 1 year of Process Management experience
  • Business Process Management Certification (BPM)
  • At least 1 year of quality assurance experience

What we offer

Comprehensive, competitive, and inclusive set of health, financial and other benefits

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