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Microsoft Industry Solutions Delivery is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs. Our organization is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide.
Job Responsibility:
Account Delivery Management - You will drive and maintain obligations to customers and contribute to consumption activities, holding accountability for consumption project delivery forecasts. Leading or participating in steering committee meetings
Relationship Development – You will drive high customer satisfaction, managing expectations, addressing customer feedback, and resolving escalations
Presales & Contracting – You may contribute to presales on medium complexity projects to provide input into delivery approach, deal construct and assist in the development of initial estimates and contracts. You will facilitate contracting for customers and partner resources
Planning – You will develop project management plans to drive predictable delivery for medium complexity projects or support senior colleagues in complex programs, leverage existing intellectual property and the customer account strategy. You will positively establish clear expectations and accountabilities with all project team members and proactively engage a broad set of internal and external stakeholders
Monitoring & Controlling – You will be fully accountable for project financial management, orchestrate a broad set of metrics to attain Key Performance Indicators, proactively manage risks and issues, including recovery efforts if required. Apply effective quality management and change control techniques across the delivery
Initiation & Closure – You will drive initiation for medium complexity projects, align resources including partners and offshore teams, whilst balancing needs across projects in challenging situations. You will drive timely closure of projects supporting customer invoicing and customer delivery acceptance. Share knowledge with colleagues and peers to drive incremental improvement and new Intellectual Property based on lessons learned
AI-Driven Project Management – Lead and manage projects utilizing AI-powered tools and platforms to enhance delivery efficiency, quality, and customer outcomes
Promote AI adoption – Foster a culture of AI adoption and digital transformation within project teams and with customers, ensuring responsible and ethical use of AI technologies
Leverage Data Insights – Utilize data analytics and AI insights to inform project decisions, optimize processes, and drive continuous improvement
Requirements:
Bachelor's Degree in related field AND 12+ years’ experience in project management
Experience managing projects involving cloud, AI, or automation solutions
AI literacy and experience using AI-powered tools or platforms in project delivery
Experience with packaged business solutions such as ERP or CRM, low code platforms like Power Platform or Copilot Studio, and Microsoft 365 (M365)
Demonstrated adaptability to emerging technologies and digital transformation initiatives
Project Management Professional (PMP) certification
6+ years financial management experience
Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification
Basic AI certification (e.g., Microsoft Certified: Azure AI Fundamentals, or equivalent)