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At Microsoft Quantum, we aim to empower science and scientists to solve the world’s biggest problems by realizing advanced computing platforms at the intersection of high-performance computing, artificial intelligence, and quantum information technology. Microsoft Quantum will change the world of computing and help solve some of humankind’s currently unsolvable problems. We are building the future of computing and are seeking a strong technical program manager to drive the execution of our customer engagements. This Principal Program Manager (Customer Engagements) role is responsible for end-to-end delivery leadership for complex, high-visibility customer and partner engagements. The role owns integrated program execution across multiple technical and operational workstreams, drives cross-organizational alignment, manages risks and dependencies, and ensures delivery readiness for first-of-kind or strategically important customer deployments. This role operates as a senior individual contributor with broad influence across engineering, product, operations, and partner teams. The Principal Program Manager is accountable for delivery outcomes and acts as the central point of coordination for key customer engagements.
Job Responsibility:
Own the integrated delivery plan across hardware, software, facilities, operations, and ecosystem workstreams for key customer engagements
Drive execution through a disciplined operating rhythm, milestone tracking, and closure of cross-team action items
Lead coordination across internal teams and external partners to ensure aligned commitments, timelines, and success criteria
Produce executive-ready status reports, customer-facing updates, QBRs, and milestone readouts
Identify, track, and manage risks, issues, and decisions
drive timely escalation and resolution
Oversee delivery and launch readiness, including go-live criteria, cutover planning, and post-deployment follow-up
Ensure financial tracking, cost attribution, and budget visibility for customer-facing delivery programs
Maintain high-quality documentation and program artifacts as the system of record
Embody our culture and values
Requirements:
Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
6+ years of experience managing cross-functional and/or cross-team projects
Ability to meet Microsoft, customer and/or government security screening requirements
Ability to work in an “AI-first” environment using modern AI tools to accelerate discovery through both hardware and software development
Leadership & Adaptability: Demonstrated leadership through influence, with a proactive, self-driven approach to achieving results. Ability to thrive in ambiguous, evolving environments, adapting to new challenges and motivating teams through change. A passion for emerging technologies (e.g., cloud, AI, or quantum computing) and continuous learning
Nice to have:
Experience delivering first-of-kind or advanced technology solutions to enterprise or public-sector customers
Background in cloud platforms, infrastructure, security, or regulated environments
Experience working with global partners and multi-national stakeholders
Proven experience leading large, complex, cross-functional technical programs with external customers or partners
Experience communicating across all levels and personas, including executives, customers, and other stakeholders
Demonstrated achievement in high-ambiguity, fast-evolving technical environments
Experience managing dependencies across engineering, operations, security, finance, and external vendors