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Principal Program Manager Sales and Success

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Atlassian

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Location:
United States , Austin ▼

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

158000.00 - 253800.00 USD / Year
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Job Description:

As the Principal Program Manager for Sales and Success, you will play a critical role in structuring and prioritizing a portfolio of strategic programs that drive impactful results across the customer lifecycle. You will collaborate with portfolio sponsors, strategists, and functional teams to champion alignment, build a structured program portfolio, and guide change management efforts to maximize strategic impact. This role requires a blend of program management, change management, and strategic foresight to drive operational excellence and measurable outcomes across Sales and Success initiatives.

Job Responsibility:

  • Partner with Portfolio Sponsors to design, develop, and structure the program portfolio, ensuring alignment across all stages of the customer lifecycle
  • Lead the framework development for each program stage, incorporating customer-centric insights and measurable objectives to ensure program readiness and success
  • Act as a primary advocate for prioritizing high-impact programs, ensuring all required information is gathered for a thorough prioritization phase
  • Identify and drive any necessary strategic work before advancing programs, fostering collaboration among key stakeholders to validate program alignment with overarching goals
  • Collaborate with cross-functional teams and strategists to develop a comprehensive roadmap for change management across Sales and Success
  • Monitor in-flight programs to assess and validate their strategic impact, making data-driven recommendations to adjust focus or resources as needed to drive outcomes
  • Take ownership of a key program within the portfolio, leading its execution from ideation through implementation
  • Oversee all aspects of program delivery, including stakeholder communication, resource allocation, and progress tracking, to ensure that the program meets its objectives and contributes to portfolio-level impact

Requirements:

  • Bachelor’s degree, advanced degree or certifications in program management or change management is a plus
  • 10+ years of experience in program management, with a focus on portfolio management, preferably in a sales or customer success environment
  • Strong expertise in change management, with a proven ability to influence and drive large-scale initiatives
  • Exceptional communication and prioritization skills, with a talent for working cross-functionally with senior leaders, strategists, and program sponsors
  • Strong strategic mindset with an ability to navigate complexity, identify key themes, and deliver impactful solutions
  • Adept at managing multiple high-priority projects and balancing long-term strategic goals with near-term operational needs
  • Experience with project management tools and methodologies, including Agile, Lean, or similar frameworks
What we offer:
  • health and wellbeing resources
  • paid volunteer days
  • benefits, bonuses, commissions, and equity

Additional Information:

Job Posted:
May 13, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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