Principal Program Manager Sales and Success Job at Atlassian (Austin)

Principal Product Manager

Principal Product Manager for AI Search is an incredibly impactful position - he...

Location

India

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

4-6 years experience with the intersection of Search, E-commerce, and AI & ML technologies (LLMs, Vector Search, Personalization, Keyword Search, ML ranking models, Data Enrichment)
1-3 years experience in B2B SaaS Product Management
Proven success as a Product Manager (launching impactful features)
Experience working with globally distributed teams
Strong, influential, persuasive communication
Deep ability to understand how technical concepts & tradeoffs tie to business outcomes
Growth Mindset, highly collaborative, comfortable in a high ownership/high accountability environment
Great balance of entrepreneurial resourcefulness and knowing how to implement the right amount of process

Job Responsibility

Drive Roadmap & Execution (50% of time): Own large portions of the Search Product Roadmap
Lead the development and execution of the Search product strategy
Maintain a strong understanding of the technical aspects of AI Search
Stay curious about emerging technologies
Effectively scope and sequence projects
Conduct thorough research with Data Science
Ensure all features have a clear path to improving key business metrics
Enhance our product delivery process
Optimization & Experimentation (20% of time): Collaborate with R&D and CS teams to accelerate our A/B testing & optimization program
Provide support for critical in-flight A/B tests

What we offer

A great deal of freedom and trust
Flexible working hours
Work virtual-first with several Bloomreach Hubs available across three continents
Company events
5 paid days off to volunteer
People Development Program
Communication coach available
Leader Development Program
$1,500 professional education budget annually
Employee Assistance Program with counselors

Senior Principal - Customer Success, Strategic Accounts

Senior Principal role in Customer Success for Strategic Accounts, focusing on bu...

Location

Australia , Sydney; Melbourne

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

12+ years in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers
Fluent Korean Speaking
Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers
Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention)
Experience with AI and digital transformation in enterprise environments
Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices
Proficiency with Customer Success Planning frameworks
experience using Gainsight, Salesforce, Tableau, or similar tools
Excellent problem-solving, communication, and stakeholder management skills

Job Responsibility

Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys
Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams
Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion
Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders
AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations
Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams
Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience
Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value

What we offer

Health and wellbeing resources
paid volunteer days
a wide range of perks and benefits designed to support you, your family and to help you engage with your local community

Fulltime

Principal Partner Executive, Strategic Sales - Retail Vertical

As a Principal Client Partner Executive (CPE) in Strategic Sales at T-Mobile, yo...

Location

United States , New York

Salary:

187000.00 - 337300.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
Bachelor's Degree Business, Sales, Marketing, etc. (Preferred)
4-7 years Business Sales Experience: An established record of sales opportunity wins within large enterprise accounts, specifically selling into Fortune 500 companies. (Required)
2-4 years Experience Leading Technology Implementations: Prior experience leading implementations of technology projects in the Retail Vertical, either as a vendor or as an enterprise user. (Required)
4-7 years Wireless Experience: Prior experience in the wireless industry. (Required)
Business Planning Demonstrate significant contribution in account planning and execution efforts, ensuring alignment with strategic goals and objectives. Ability to work independently and manage personal and team member deliverables and deadlines. (Required)
Business Relationship Management Build and maintain effective long-term relationships with a defined customer base to ensure high satisfaction and increased revenues. Identify, develop, and close new sales opportunities. (Required)
Business Acumen Understand business metrics, financial drivers, growth initiatives, and challenges within specific verticals and industries. (Required)
Sales Execution Lead daily customer interactions to create new sales opportunities and relationship growth within the team’s account deck. Meet or exceed sales targets with assigned strategic accounts, selling solutions and services. Proven ability to contribute in a fast-paced environment consistently. (Required)
Product Knowledge Serve as the primary interface for all products and services, creating demand by raising their profile with customers. (Required)

Job Responsibility

Sales Excellence: Create and qualify new opportunities by identifying desired business outcomes within the account, drive overall account growth, work collaboratively with cross functional partners to create and progress account plan strategies. Coordinate and lead executive briefing center sessions and key executive stakeholder meetings
Account Management: Manage the development and application of a dynamic customer plan based on proven methodologies to maintain a sustainable, long-term business portfolio. Demonstrate a strong understanding of the customer's business model to articulate growth opportunities and leverage industry expertise to shape the ecosystem. Serve as the primary point of contact and liaison with customers and T-Mobile partners and departments.
Customer Engagement: Proactively elevate relationships and T-Mobile sales strategies through multiple levels of the customer's organization to secure buy-in and execution. Expand strategic customer relationships to drive larger impact for the customer and expand into other areas of the organization. Develop a strong, comprehensive understanding of customer's business needs, priorities, strategies, and industry insights. Anticipate customer's needs to deliver new insights on their business strategy and educate customers on ways to address them jointly.
Strategic Thinking: Work closely with leadership and the account ecosystem to shape long-term strategic direction and influence business metrics. Develop and implement strategies to expand the market position for assigned accounts. Successfully position new solutions and concepts for expanding business in evolving customer environments with funnel forecast and revenue growth accuracy.

What we offer

medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. mobile service & home internet discounts, pet insurance, and access to commuter and transit programs

Fulltime

Principal Partner Executive, Strategic Sales - Oil & Gas Vertical

As a Principal Client Partner Executive (CPE) in Strategic Sales at T-Mobile, yo...

Location

United States , Houston

Salary:

187000.00 - 337300.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
Bachelor's Degree Business, Sales, Marketing, etc. (Preferred)
4-7 years Business Sales Experience: An established record of sales opportunity wins within large enterprise accounts, specifically selling into Fortune 500 companies. (Required)
2-4 years Experience Leading Technology Implementations: Prior experience leading implementations of technology projects in the Oil & Gas Vertical, either as a vendor or as an enterprise user. (Required)
4-7 years Wireless Experience: Prior experience in the wireless industry. (Required)
Business Planning Demonstrate significant contribution in account planning and execution efforts, ensuring alignment with strategic goals and objectives. Ability to work independently and manage personal and team member deliverables and deadlines. (Required)
Business Relationship Management Build and maintain effective long-term relationships with a defined customer base to ensure high satisfaction and increased revenues. Identify, develop, and close new sales opportunities. (Required)
Business Acumen Understand business metrics, financial drivers, growth initiatives, and challenges within specific verticals and industries. (Required)
Sales Execution Lead daily customer interactions to create new sales opportunities and relationship growth within the team’s account deck. Meet or exceed sales targets with assigned strategic accounts, selling solutions and services. Proven ability to contribute in a fast-paced environment consistently. (Required)
Product Knowledge Serve as the primary interface for all products and services, creating demand by raising their profile with customers. (Required)

Job Responsibility

Sales Excellence: Create and qualify new opportunities by identifying desired business outcomes within the account, drive overall account growth, work collaboratively with cross functional partners to create and progress account plan strategies. Coordinate and lead executive briefing center sessions and key executive stakeholder meetings
Account Management: Manage the development and application of a dynamic customer plan based on proven methodologies to maintain a sustainable, long-term business portfolio. Demonstrate a strong understanding of the customer's business model to articulate growth opportunities and leverage industry expertise to shape the ecosystem. Serve as the primary point of contact and liaison with customers and T-Mobile partners and departments.
Customer Engagement: Proactively elevate relationships and T-Mobile sales strategies through multiple levels of the customer's organization to secure buy-in and execution. Expand strategic customer relationships to drive larger impact for the customer and expand into other areas of the organization. Develop a strong, comprehensive understanding of customer's business needs, priorities, strategies, and industry insights. Anticipate customer's needs to deliver new insights on their business strategy and educate customers on ways to address them jointly.
Strategic Thinking: Work closely with leadership and the account ecosystem to shape long-term strategic direction and influence business metrics. Develop and implement strategies to expand the market position for assigned accounts. Successfully position new solutions and concepts for expanding business in evolving customer environments with funnel forecast and revenue growth accuracy.

What we offer

medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance, mobile service & home internet discounts, pet insurance, and access to commuter and transit programs

Fulltime

Principal Product Manager

PagerDuty is seeking a Principal Product Manager to lead our Growth initiatives ...

Location

United States

Salary:

180000.00 - 304000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Deep understanding of a developer and reliability engineer as an end user and how they relate with the rest of their organization
Understanding of the relationship between the core end user and the buyer and how that correlates with growth and retention
Understanding of how modern organizations experience and desire to experience incident management products
7+ years of product management experience, with at least 3 years focusing on growth products at PLG SaaS organizations
Proven track record optimizing conversion funnels and driving measurable growth metrics in enterprise SaaS environments
Experience with A/B testing platforms, growth analytics tools, and experimentation frameworks
Strong analytical and problem-solving skills with ability to translate data insights into user experience improvements
Matrix management experience leading engineering and design teams
Proven ability to train and enable other PMs on growth practices and experimentation methodologies

Job Responsibility

Lead the vision, strategy, and execution for AI growth products and services
Lead vision, strategy, and execution for trial-to-paid conversion as well as existing customer optimization across Operations Cloud platform
Build and scale experimentation infrastructure and culture across product teams
Guide products through optimization cycles, setting clear success criteria and stage-gates for conversion improvements
Make data-driven decisions to optimize user onboarding, activation, and expansion metrics
Matrix manage 8 engineers and dedicated UX designer focused on growth initiatives
Train and enable existing PMs to integrate growth mindset and experimentation practices
Collaborate with pricing team on packaging strategies that drive user adoption during consumption model transition
Partner with Marketing, Sales, and Customer Success to define product-led go-to-market strategies
Transform fragmented trial experiences into cohesive user journeys that drive activation

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime