This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Customer Success team is critical to our customers and is a cornerstone of our success. As a team, we are responsible for the health of our customers and work to ensure they are getting the most out of our products. We are a team of problem-solvers who are passionate about our customers and are focused on delivering a world-class customer experience.
Job Responsibility:
Serve as the lead strategic advisor and subject matter expert for customers undertaking a full-scale SOC modernization with XSIAM
Lead multi-national SOC transformation programs, consolidating fragmented processes into a unified, AI-driven platform
Direct enterprise-scale XSIAM deployments, guiding customers from initial strategy through to full operationalization
Devise and oversee comprehensive log ingestion strategies to ensure high-quality data fuels the XSIAM platform
Architect and implement sophisticated detection strategies and correlation rules to fortify customer defenses against advanced threats
Proactively collaborate with Product and R&D teams to incorporate field insights into roadmap priorities, ensuring alignment on shared objectives
Transform ambiguity into structured action plans, driving accountability and ensuring all stakeholders follow through on commitments
Identify opportunities to simplify complex workflows and enhance analyst alert handling and response through automation
Requirements:
Bachelor's degree with 15 years of experience, or Master's degree with 12 years of experience, or PhD with 8 years of experience in a related field
Demonstrated experience running a Security Operations Center (SOC), with a proven track record of modernizing operations
Extensive hands-on experience in deploying and integrating SIEM/security analytics solutions within large enterprise environments
Deep expertise with Security Operations Center (SOC) tooling, processes, and workflows
Hands-on technical mastery across SIEM, SOAR, EDR, cloud security, and threat intelligence
Strong expertise in Regular Expressions (Regex)
Nice to have:
Exceptional executive presence, with strong communication skills to engage with stakeholders from the SOC analyst to the CISO
Experience acting as a trusted advisor to senior security leaders, with the ability to diagnose challenges and deliver strategic recommendations
Familiarity with a range of SIEM technologies, such as Splunk and IBM QRadar
Industry-recognized certifications such as CISSP, GIAC, etc.