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Palo Alto Networks Italia Logo Palo Alto Networks Italia · IT - Software Development

Principal Professional Services Engineer

India, Mumbai · Job Posted March 25, 2026
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Job Description

The Customer Success team is critical to our customers and is a cornerstone of our success. As a team, we are responsible for the health of our customers and work to ensure they are getting the most out of our products. We are a team of problem-solvers who are passionate about our customers and are focused on delivering a world-class customer experience.

Job Responsibility

  • Serve as the lead strategic advisor and subject matter expert for customers undertaking a full-scale SOC modernization with XSIAM
  • Lead multi-national SOC transformation programs, consolidating fragmented processes into a unified, AI-driven platform
  • Direct enterprise-scale XSIAM deployments, guiding customers from initial strategy through to full operationalization
  • Devise and oversee comprehensive log ingestion strategies to ensure high-quality data fuels the XSIAM platform
  • Architect and implement sophisticated detection strategies and correlation rules to fortify customer defenses against advanced threats
  • Proactively collaborate with Product and R&D teams to incorporate field insights into roadmap priorities, ensuring alignment on shared objectives
  • Transform ambiguity into structured action plans, driving accountability and ensuring all stakeholders follow through on commitments
  • Identify opportunities to simplify complex workflows and enhance analyst alert handling and response through automation

Requirements

  • Bachelor's degree with 15 years of experience, or Master's degree with 12 years of experience, or PhD with 8 years of experience in a related field
  • Demonstrated experience running a Security Operations Center (SOC), with a proven track record of modernizing operations
  • Extensive hands-on experience in deploying and integrating SIEM/security analytics solutions within large enterprise environments
  • Deep expertise with Security Operations Center (SOC) tooling, processes, and workflows
  • Hands-on technical mastery across SIEM, SOAR, EDR, cloud security, and threat intelligence
  • Strong expertise in Regular Expressions (Regex)

Nice to have

  • Exceptional executive presence, with strong communication skills to engage with stakeholders from the SOC analyst to the CISO
  • Experience acting as a trusted advisor to senior security leaders, with the ability to diagnose challenges and deliver strategic recommendations
  • Familiarity with a range of SIEM technologies, such as Splunk and IBM QRadar
  • Industry-recognized certifications such as CISSP, GIAC, etc.
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