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Principal Professional Services Consultant

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PagerDuty

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Location:
Chile , Santiago

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Principal Professional Services Consultant you will sit at the nexus between the Customer Success Manager, the Account Executive, Professional Consultants, and Support. Whether it is helping understand the customer environments and potential technical landmines or supporting one of our native integrations, you are fundamental to helping customers realize and optimize our Product Suite capabilities.

Job Responsibility:

  • Play the part of a consultant, project manager, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer experience
  • Build strong, significant, and compassionate relationships to internal and external partners, no matter their level
  • Demonstrate knowledge of IT monitoring tools and IT Operations, have supported Java applications and can do basic scripting
  • Run the technical discovery process and are capable of handling questions in security questionnaires
  • Help customers design integrations to provide a seamless implementation with their current technology stack
  • Break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a DevOps engineer up to a C Level Executive
  • Support products in both the SaaS world and on-prem
  • Articulate the business value of our solution and drive the long term goals
  • Be an extraordinary partner – to the account/product team and to your customers
  • Be excellent at multitasking, are self-driven, and can work both independently and with a cross-functional team
  • Have project management skills and account management experience

Requirements:

  • Experience managing customer engagements and proof of concepts/value
  • Ability to create and deliver demonstrations to small or large groups
  • Ability to script in BASH and python, competent using the Linux CLI, and knowledge APIs
  • Experience with enterprise infrastructure, including cloud deployments and containers
  • Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth
  • Ability to travel to customer sites as necessary (~25%)

Nice to have:

  • Understanding of CI/CD, infrastructure as code, CSM (Gitlab, Github, Bitbucket), provisioning (Ansible, FarGate, Terraform, Cloudformation)
  • IT operations in cloud-hosted or on-prem environments (K8, vsphere, OpenStack, Oracle Cloud, EC2, GCP, or Azure)
  • Relational database management (MySQL, Postgres, MSSQL, Oracle), remote system management using SSH, WinRM, and REST APIs, BASH and Powershell CLI, as well as monitoring (DataDog, Cloudwatch, Sensu, NewRelic, ServiceNow, etc)
  • Experience in enterprise and commercial support and consulting
What we offer:
  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

Additional Information:

Job Posted:
April 24, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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