Principal Product Support Engineer Job at Hewlett Packard Enterprise (Oklahoma City)

Federal Principal Product Support Engineer

Hewlett Packard Enterprise is seeking a master-level Principal Product Support E...

Location

United States , Multiple locations

Salary:

152000.00 - 349000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in a technical field or equivalent experience demonstrating advanced expertise
US Citizenship with active Secret clearance
Industry-recognized certifications including CompTIA Security+ (or higher, such as CASP or CISSP)
Cloud certifications (e.g., AWS Certified Solution Architect, Microsoft Azure Solution Architect, Google Professional Cloud Architect)
10+ years of hands-on experience in IT support, cloud architecture, virtualization, or related areas
Proven record of resolving deeply technical issues and leading support for federal customers

Job Responsibility

Serve as the top-tier escalation point for the most challenging technical issues within HPE Private Cloud and related technologies
Lead in-depth troubleshooting across multi-cloud, virtualization, and infrastructure platforms (AWS, Azure, Google Cloud, VMware ESX, Kubernetes)
Collaborate directly with BU engineering teams and managed services personnel to drive resolution of systemic, high-impact issues
Develop critical patches and product enhancements
Analyze, identify, and architect solutions for recurring or complex customer issues
Mentor and guide technical support engineers
Work closely with federal customer stakeholders to understand business needs and deliver technical solutions
Define, refine, and continuously improve operational processes for cloud service delivery
Monitor, analyze, and optimize system performance, security, and reliability
Author detailed technical documentation, troubleshooting guides, and process improvements

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing
Career development programs

Fulltime

Product Support Engineer Public 5G

Provide technology consulting to external customers and internal project teams. ...

Location

Portugal , Paco de Arcos, Lisbon

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Basics of core network in Telecom
Familiarity with Telecom Standards
Knowledge of Diameter and SS7 protocols
Ability to perform technical analysis using Wireshark trace/PCAP
Linux troubleshooting skills
Strong analytical and problem-solving skills
Ability to cope with fast-paced, high-pressure situations, especially during outages
Curious and commendable attitude
Team player – an absolute must
Keen to experiment and come up with creative solutions

Job Responsibility

Verify and implement detailed technical design solutions identified by the Project/Technical Manager
Provide detailed technical designs for enterprise solutions
Act as the Principal Consultant, analyzing and developing enterprise technology solutions
Lead technical assessments and delivery of specific technical solutions to customers
Provide a team structure conducive to high performance and manage the team lifecycle stages
Coordinate implementation of new installations, designs, and migrations for technology solutions in networks, applications, or platforms
Offer advanced technical consulting and advice on proposal efforts, solution design, system management, tuning, and modification of solutions
Contribute to the company's strategy moving forward
Collect and analyze data from appropriate sources to determine customer needs and requirements
Respond to requests for technical information from customers

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Amer flight deck product support lead

NAVBLUE is looking for a Product Support Lead responsible for the quality of the...

Location

Canada , Waterloo

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

Engineering or Master's degree in software engineering, aeronautics, or equivalent post-secondary degree
Experience in Airline Flight Operation (5-10 years)
Superior analytical and problem-solving skills
Strongly focused and self-motivated to overcome challenges to deliver on time and on quality
Project management experience
Flexible, adaptive approach with strong customer focus

Job Responsibility

The performance and the quality of the support provided to customers by L1/L2 support teams across the AMER region for the Flight Deck cluster of products
Being the focal point of escalation for a family of products within the L2 teams
Supporting the Principal Support Manager in the prioritization of the issues reported by the Customers to be addressed by L3 teams
Supporting the PSM in steering L3 support team activities with regard to the quality and accountability of Root Cause Analysis events
The identification of Customer irritants to be addressed through specific improvement initiatives
Preparing and Presenting Statistical Reviews Weekly with leadership
Ensuring Ticket Quality
Populating KB documentation
Preparing, attending and following up on customer meetings between NAVBLUE and customers on customer support topics
Participating in and contributing to regular NAVBLUE customer support internal meetings

What we offer

Being part of Airbus Network
Flexible hours
Hybrid working environment (3 days in office)
Free parking
Vacation Days (15 - 25)
Professional Development Day
Christmas shut down
Summer core hours
Strong work-life balance
Casual dress code

Fulltime

Principal Product Manager

We’re looking for a Principal Product Manager to join a fast growing product stu...

Location

United Kingdom , London

Salary:

85000.00 GBP / Year

Zebra People

Expiration Date

Until further notice

Requirements

An expert product manager, with proven experience in product methodology, and the ability to embed and scale structure and process across multiple teams and projects
Technically fluent, with deep knowledge of engineering processes, delivery lifecycles, and system constraints – able to translate between design intent and engineering possibilities, spotting and flagging risks early
Experience working across multiple products simultaneously, comfortable balancing priorities across different clients and industries
Commercially aware, able to make product decisions with business impact. Able to identify where product roadmaps could open new revenue opportunities
A cross functional leader, comfortable leading unified ceremonies, while giving the tools to empower the team to own technical delivery. Excellent at aligning stakeholders, running workshops, and uniting teams around a clear product vision

Job Responsibility

Own product and its methodology – take full ownership of the products you manage, knowing them inside and out, constantly testing and improving them. At the same time, embed a clear, consistent approach to discovery, delivery, & development that spans across multiple products
Scale best practise across strategy & client services – capture and pass product development learnings into their GTM and client services team, helping them turn knowledge into tangible solutions across clients
Bridge disciplines – unite design & engineering teams, running stand-ups & sprints, while ensuring ideas translate into delivery and design decisions that align with technical feasibility
Lead client relationships – act as a trusted point of contact, managing communications & aligning product strategy with stakeholders
Lead roadmap development to ensure commercial value & growth for the customer and business
Drive product evolution – keep projects future-facing, ensure continuity and consistency, while finding and creating space for innovation. Make informed trade-offs between speed, scope & scalability
Mentor & support – provide mentorship and guidance to their Digital Project Manager, helping them grow in product-focused roles. Bring leadership and management to product teams, giving them a strong foundation of expertise to build from

What we offer

32 days holiday (inc. Bank Holidays)
cycle-to-work scheme
quarterly team socials
8-weeks working away allowance each year
Your birthday off
Health & wellbeing budget including both Vitality Private Healthcare and WellHub unlimited gym access and wellbeing apps
Quarterly OKRs & bonus opportunities with monthly check-ins to support your growth
A genuinely supportive culture in an innovative & inspiring workspace

Fulltime

Engineering Polymers Product Manager

As the Product Manager Engineering Polymers you'll implement your area & country...

Location

United Kingdom , Chertsey

Salary:

Not provided

OVYA Production

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Engineering, Polymer Science or related areas
3+ years of experience in a similar role, ideally in a B2B environment
Experience and Knowledge in the Polymer industry mandatory
Proven ability to exceed sales targets
Proactive and results-driven mindset
Skilled in negotiation, customer service, and intercultural communication
Creative thinker with entrepreneurial spirit
Autonomous and effective in matrix organizations
Project management expertise with a pragmatic, solution-oriented approach

Job Responsibility

Manage and implement product launches with the sales & supply chain teams
Drive & implement the divisional portfolio strategy defined by global & regional management, in the area / country of responsibility
Actively visit and interact with Principals and their Peers within the scope of products
Identify and assess new principals/products and assist with regional opportunities, while maintaining and developing the divisional portfolio
Provide support & work closely with the sales teams to implement a defined pricing strategy, monitor business performance, and optimize margins
Negotiating prices, terms and condition
Develop & execute a comprehensive sales and marketing plan
Growing a sustainable and profitable business
Ensure regulatory compliance and maintain all information needed organize product training for customers & sales teams with principals
Ensure the right certificates & documentation (TDS, SDS, etc.) are available and accessible

Fulltime

Principal Product Development Program Manager

PagerDuty is seeking an experienced Principal Product Development Program Manage...

Location

United States

Salary:

161000.00 - 271000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

8+ years of experience in technical program management, with at least 5 years focusing on engineering operations
Strong understanding of software development lifecycle, DevOps practices, and cloud technologies
Proven track record of successfully delivering large-scale highly technical programs
Deep knowledge of CI/CD, infrastructure automation, and operational monitoring
Proven track record of change management and being an agent of change in a software development environment

Job Responsibility

Lead complex, cross-functional technical programs focused on engineering operations, infrastructure, and process improvements that support operational excellence in Product Development
Develop and maintain program roadmaps, ensuring alignment with the Prod Dev strategy, engineering priorities, and critical path execution
Partner with engineering leaders to identify operational bottlenecks and implement scalable solutions
Establish and track key performance indicators (KPIs) for engineering operations and productivity
Facilitate technical decision-making processes and drive consensus among multiple stakeholders
Lead incident management process and implement improvements as needed
Other responsibilities in operational support of the Product Development department of PagerDuty as needed

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Lead Principal Engineer

Atlassian Corporate Engineering is seeking a Lead Principal Engineer to drive ou...

Location

United States , Washington DC; San Francisco; Austin; Mountain View; New York

Salary:

223100.00 - 358400.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

BS in Computer Science or related technical field or equivalent experience
15+ years of experience developing large-scale distributed systems
4+ years of experience providing architectural oversight and technical leadership
A track record of engineering in successful products
Excellent communication skills and a track record of cross-group/cross-discipline collaboration
Broad experience architecting, designing, and building large-scale distributed systems supporting high-usage applications
Broad knowledge and understanding of SaaS, PaaS, and IaaS with hands-on experience with one or more public cloud offerings (ideally AWS)
Fluency in any modern object-oriented programming language (e.g., Java, Kotlin, Python, Javascript, go, etc.) and in architecture patterns for distributed systems
Deep Experience with Storage, both relational and non-relational
Experience with applied Machine Learning

Job Responsibility

Create a vision for a connected ecosystem, and lead the engineering organization to deliver on a cohesive experience
Develop engineering excellence standards and drive adoption of those across the entire organization
Support the teams' transformation to data-driven decision making, defining metrics and implementing their measurement
Work with dependency teams to develop a plan and roadmap, integrating our products into the broader Atlassian ecosystem
Help with hiring and mentoring other engineers on team
Act as Technical Lead for a large area, providing leadership to other senior technical leads
Build relationships with key stakeholders and Engineering leaders across Atlassian.

What we offer

benefits
bonuses
commissions
equity

Fulltime

Principal Product Manager – Critical Infrastructure

The Principal Product Manager – Critical Infrastructure (PdM) is responsible for...

Location

United States , Columbia

Salary:

Not provided

Owl Cyber Defense

Expiration Date

Until further notice

Requirements

15+ years in technical product development
5+ years specific to hardware and software Product Management experience
Experience as a Product Manager having delivered product releases on a cadence
Entrepreneurial spirit and product development experience
Experience supporting secure systems in regulated or critical infrastructure industries
B.S. degree in a technical discipline preferred, advanced degrees a plus
Applicants must be willing and able to obtain/maintain a U.S. Government security clearance
Familiarity with OT/ICS protocols (e.g., Modbus, OPC-UA) and secure remote access technologies
Understanding of industry compliance standards such as NERC CIP, NIST 800-82, or IEC 62443 is a plus
Collaborative problem-solving, organizational, and analytical skills

Job Responsibility

Devise short-term and long-term strategy for development and growth
Work directly with customers to validate requirements and define new solutions
Perform market research and competitive analysis for core product features
Research, design, plan, develop and evaluate advanced network technologies to translate customer requirements and strategic business objectives into final product design
Draft user stories for new product features
Manage product growth & initiate plans to optimize revenue
Work with Sales and Marketing to execute go-to-market strategies and pricing mechanisms to drive business growth
Facilitate development metrics and manage budget
Plan & implement strategies to counter competitive products in the market
Proactively work with Sales, Marketing and Engineering stakeholders to effectively communicate development priorities and release schedules

Principal Product Support Engineer

Hewlett Packard Enterprise

Location:
United States , Oklahoma City ▼
Dallas
Houston

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 01, 2025

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