Principal Product Support Engineer Level 4

HPE is seeking a Principal Product Support Engineer (Level 4) to serve as the primary technical bridge between on-site federal customer teams and HPE’s Business Unit engineering organization. Role nature: This is a senior field-engineering position, not a traditional support or escalation-management role. You will work hands-on across the full infrastructure stack — from bare metal and hypervisors to networking, containerized workloads, and application-layer issues. Technical depth across multiple layers of the stack is a core requirement; you will be expected to access nodes directly, review system logs, and diagnose live production environments. How escalations work: You serve as the primary engineering escalation point for on-site support teams. When a field team surfaces a vague symptom — 'this service isn't responding' — you take ownership: filter the noise, reproduce and isolate the root cause, and deliver a structured defect report with clear reproduction steps that HPE's product engineers can act on immediately. You will drive permanent fixes, contribute to product improvements, and keep customers' HPE Private Cloud Enterprise environments operational and secure.