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Join Microsoft AI (MAI) organization, where we are redefining how users experience knowledge through intelligent, proactive, and deeply personalized products. The Vertical Knowledge Agents team builds agentic experiences for key verticals such as Finance, Sports, Weather, and News—combining structured data graphs, licensed MSN content, and authoritative web sources to power the next generation of AI experiences. Our mission is to build Vertical Knowledge Agents that seamlessly power both proactive experiences on Copilot Discover and vertical search experiences across Consumer and M365 Copilot. These agents reason across rich multimodal data, generate insights autonomously, and deliver trusted, context-aware answers that inform, assist, and inspire millions of users every day.
Job Responsibility:
Define and drive the vision for Vertical Knowledge Agents that unify structured data, licensed MSN content, and AI grounding to deliver authoritative and contextual insights in Copilot, MSN, and Bing
Influence end-to-end product direction, from agent architecture and ranking frameworks to multimodal UX experiences
Partner with AI Research, Design, and Engineering to develop, evaluate, and ship agentic experiences that turn information into proactive guidance
Establish evaluation metrics that balance grounding accuracy, user delight (SBS, CSAT), and business growth (DAU, retention, engagement)
Scale experiences across surfaces through a unified grounding and data platform that powers both reactive (Copilot queries) and proactive (Discover, dashboards, notifications) intelligence
Champion Responsible AI, ensuring transparency, fairness, and quality in generative experiences
Mentor and influence Product Management peers, establishing best practices for AI-enabled product management across Microsoft’s vertical ecosystems
Requirements:
Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience
Proven success in building data-driven or AI-powered products at scale
Demonstrated ability to translate complex AI/ML capabilities into intuitive user experiences
Technical fluency with LLM-based evaluation loops and Responsible AI practices
Domain experience in Finance, or News, or similar structured content domains
Proven record of cross-functional leadership and multi-surface product delivery
Deep passion for responsible and trustworthy AI
Understands model behavior, grounding, and feedback loops
collaborates effectively with AI research and data science
Nice to have:
Bachelor's Degree AND 12+ years experience in product/service/program management or software development OR equivalent experience