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Join our team responsible for managing critical products essential to Zalando's continuous growth in the Size & Fit area. Collaborate with fashion experts, product managers, analysts, engineers, and applied scientists to tackle some of the most complex challenges in the fashion industry. In this role, you will have the opportunity to enhance our customers' experience by enabling them to find the right size and fit on their first attempt, through collaborating with our partners and internal teams. You will drive foundational work in the fit space, ensuring seamless interaction among different products and a deep understanding of their relation to our assortment and customer mix. This will require a strong alignment with our Supply, Partners and internal teams to elevate the interaction between our size and fit advice products and our assortment. Moreover, you will be able to influence the development of mechanisms for acquiring quality data and support partners and internal teams in making informed size and fit decisions throughout the customer journey and assortment lifecycle.
Job Responsibility:
Focus on scaling innovative and disruptive customer facing experiences such as scaling and improving the virtual fitting room experiences that involve avatar based 3D experiences
use a highly-customer-centric and analytical mindset to build a compelling vision of the future
build a strong understanding of customers’ return behaviour and identify opportunities and execute on them end-to-end
provide easy-to-understand solutions to multi-faceted and complex problems based on an in-depth understanding of relevant data and analysis techniques
identify and execute on business opportunities, working closely within a multiple disciplinary team and different commercial stakeholders
backup your intuition, ideas and decisions through data-driven insights, a high degree of customer empathy and a thorough understanding of market specific trends and customer behaviour
define priorities and drive actions to achieve goals with guidance from your stakeholders
collaborate with multi stakeholders across different disciplines such as applied science, engineering, product design, analytics, business as well as other disciplines across the company and become a trusted sparring partner to the team members of the different disciplines
Requirements:
8+ years of experience in Product Management
preferably data driven and/or computer vision driven products
experience working with products related to fashion development or in the fashion industry is a plus
commercial background and accustomed to interpreting financial metrics, identifying commercial opportunities and working with different senior stakeholders
proven ability to execute complete end-to-end product management for highly innovative and disruptive products
maximise medium- to long-term impact with available resources based on understanding the company's strategy, commercial KPIs
solid and nuanced understanding of evolving customer expectations, pain points, and the overall digital and physical experiences surrounding fashion and fitting
demonstrated expertise in solving complex problems at scale and in navigating through uncertainties
track record of delivering products that require deep understanding of trade-offs between usability, technical and operational feasibility, market readiness, and business constraints
solid experience in measuring the success of your products across large scale releases
ability to write documents and clearly communicate in simple and easy to understand language for a broad audience
passion for solving overarching industry problems and creating impactful solutions
What we offer:
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model, with flexible hours and up to 60% remote
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counselling and support
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