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M365 Copilot growth is one of the most strategically important investments at Microsoft, and this role places you at the center of the AI transformation. The E+D Growth Team specializes in Product-Led Growth (PLG), driving user and revenue growth for M365 Copilot across customer segments worldwide — from Enterprise to SMC+E to SMB, inclusive of both free and paid users. We operate across the full funnel: from awareness and acquisition through engagement and retention to monetization. We are fearless in our approach to building great end-to-end customer experiences, partnering closely with product teams across E+D - including M365 Copilot app teams, Agents, Office, Windows, and Edge.
Job Responsibility:
Define and execute on the Product-led Growth strategy for growing M365 Copilot adoption across Windows, Office, Edge, and the broader Microsoft ecosystem
Articulate a phased product vision that aligns with Microsoft’s business objectives, synthesizing customer data with market, competitive, and technology trends to inform product direction
Partner closely with design and engineering teams to deliver and optimize investments that improve the M365 Copilot experience across Microsoft and across platforms
Participate and drive cross-company forums and strategic partnerships, including with Windows, Office, Edge, and other major business units
Continually invest in PLG best practices for measurement, experimentation, and operational rigor in how we work
working closely with data teams and also partnering with business teams on targets and ongoing performance
Engage with customers and customer listening signals to ensure we have a strong qualitative understanding of product quality and performance
Lead partnerships and cross-company initiatives that ensure the best customer experience and effectively leverage deep technical investments to support teams across Microsoft
Requirements:
Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience
8-10+ years of experience in product/program management within large-scale technology firms
Proven ability to lead complex, cross-functional and cross-team initiatives that modernize operational processes and reduce overhead
Solid product management experience in growth, engagement, or ROB automation, ideally within large-scale ecosystems
Customer-driven focus
observing subscribers/gathering feedback, and working with Product, Design and Research teams
Experienced in data-driven decision-making: designing dashboards, funnel instrumentation, and experimentation frameworks
Skilled at partnering with engineering, data science, and product teams to deliver automated reporting and insights
Ability to influence senior stakeholders and drive alignment across multiple product groups without direct authority
Experienced applying quantitative and qualitative research to optimize acquisition, onboarding, engagement, and retention funnels
Comfortable operating in ambiguous environments and able to “cut through the noise” using data-driven decisions
Growth mindset – a desire to learn, improve, and show persistence in the face of setbacks