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Principal Product Manager

https://www.pagerduty.com Logo

PagerDuty

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

180000.00 - 304000.00 USD / Year
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Job Description:

PagerDuty is seeking a Principal Product Manager to lead our Growth initiatives and drive our transformation of value realization throughout different verticals of our product. In this pivotal role, you’ll own the end-to-end user journey from trial acquisition through paid conversion and platform adoption for existing customers across our Operations Cloud. You will build experimentation capabilities organization-wide while leading the vision, strategy, and execution of conversion optimization initiatives.

Job Responsibility:

  • Lead the vision, strategy, and execution for AI growth products and services
  • Lead vision, strategy, and execution for trial-to-paid conversion as well as existing customer optimization across Operations Cloud platform
  • Build and scale experimentation infrastructure and culture across product teams
  • Guide products through optimization cycles, setting clear success criteria and stage-gates for conversion improvements
  • Make data-driven decisions to optimize user onboarding, activation, and expansion metrics
  • Matrix manage 8 engineers and dedicated UX designer focused on growth initiatives
  • Train and enable existing PMs to integrate growth mindset and experimentation practices
  • Collaborate with pricing team on packaging strategies that drive user adoption during consumption model transition
  • Partner with Marketing, Sales, and Customer Success to define product-led go-to-market strategies
  • Transform fragmented trial experiences into cohesive user journeys that drive activation
  • Build in-product growth levers (upgrade prompts, usage dashboards, feature discovery workflows)
  • Optimize product navigation and information architecture for self-service adoption
  • Leverage AI capabilities where appropriate to enhance personalization and user guidance
  • Establish growth analytics capabilities to understand user behavior and conversion drivers
  • Design and execute A/B and multivariate testing programs to optimize key growth metrics
  • Synthesize qualitative customer feedback with quantitative experimentation results to ruthlessly prioritize based on impact
  • Drive rapid iteration cycles with comfort for frequent testing and learning

Requirements:

  • Deep understanding of a developer and reliability engineer as an end user and how they relate with the rest of their organization
  • Understanding of the relationship between the core end user and the buyer and how that correlates with growth and retention
  • Understanding of how modern organizations experience and desire to experience incident management products
  • 7+ years of product management experience, with at least 3 years focusing on growth products at PLG SaaS organizations
  • Proven track record optimizing conversion funnels and driving measurable growth metrics in enterprise SaaS environments
  • Experience with A/B testing platforms, growth analytics tools, and experimentation frameworks
  • Strong analytical and problem-solving skills with ability to translate data insights into user experience improvements
  • Matrix management experience leading engineering and design teams
  • Proven ability to train and enable other PMs on growth practices and experimentation methodologies

Nice to have:

  • Experience building growth capabilities in organizations that balance between sales-led and product-led motions
  • Background in consumption-based or usage-based pricing model transitions
  • Experience with AI/ML applications in growth optimization and user personalization
  • Familiarity with developer tools, infrastructure, or enterprise operations platforms
  • Track record building experimentation cultures across multiple product teams
  • Strong business acumen with understanding of enterprise customer adoption patterns and expansion motions
What we offer:
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

Additional Information:

Job Posted:
November 20, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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