Principal Product Manager, PagerDuty

PagerDuty

Location:
United States

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

180000.00 - 304000.00 USD / Year

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Job Description:

PagerDuty is seeking a Principal Product Manager to lead our Growth initiatives and drive our transformation of value realization throughout different verticals of our product. In this pivotal role, you’ll own the end-to-end user journey from trial acquisition through paid conversion and platform adoption for existing customers across our Operations Cloud. You will build experimentation capabilities organization-wide while leading the vision, strategy, and execution of conversion optimization initiatives.

Job Responsibility:

Lead the vision, strategy, and execution for AI growth products and services
Lead vision, strategy, and execution for trial-to-paid conversion as well as existing customer optimization across Operations Cloud platform
Build and scale experimentation infrastructure and culture across product teams
Guide products through optimization cycles, setting clear success criteria and stage-gates for conversion improvements
Make data-driven decisions to optimize user onboarding, activation, and expansion metrics
Matrix manage 8 engineers and dedicated UX designer focused on growth initiatives
Train and enable existing PMs to integrate growth mindset and experimentation practices
Collaborate with pricing team on packaging strategies that drive user adoption during consumption model transition
Partner with Marketing, Sales, and Customer Success to define product-led go-to-market strategies
Transform fragmented trial experiences into cohesive user journeys that drive activation
Build in-product growth levers (upgrade prompts, usage dashboards, feature discovery workflows)
Optimize product navigation and information architecture for self-service adoption
Leverage AI capabilities where appropriate to enhance personalization and user guidance
Establish growth analytics capabilities to understand user behavior and conversion drivers
Design and execute A/B and multivariate testing programs to optimize key growth metrics
Synthesize qualitative customer feedback with quantitative experimentation results to ruthlessly prioritize based on impact
Drive rapid iteration cycles with comfort for frequent testing and learning

Requirements:

Deep understanding of a developer and reliability engineer as an end user and how they relate with the rest of their organization
Understanding of the relationship between the core end user and the buyer and how that correlates with growth and retention
Understanding of how modern organizations experience and desire to experience incident management products
7+ years of product management experience, with at least 3 years focusing on growth products at PLG SaaS organizations
Proven track record optimizing conversion funnels and driving measurable growth metrics in enterprise SaaS environments
Experience with A/B testing platforms, growth analytics tools, and experimentation frameworks
Strong analytical and problem-solving skills with ability to translate data insights into user experience improvements
Matrix management experience leading engineering and design teams
Proven ability to train and enable other PMs on growth practices and experimentation methodologies

Nice to have:

Experience building growth capabilities in organizations that balance between sales-led and product-led motions
Background in consumption-based or usage-based pricing model transitions
Experience with AI/ML applications in growth optimization and user personalization
Familiarity with developer tools, infrastructure, or enterprise operations platforms
Track record building experimentation cultures across multiple product teams
Strong business acumen with understanding of enterprise customer adoption patterns and expansion motions

What we offer:

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
November 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Principal Product Manager