Principal Product Manager

We’re transforming how Windows engages and supports customers to accelerate adoption, innovation, and quality through data and AI. If you want to help shape this transformation, this is the role for you. As Principal Product Manager for Windows Supportability Intelligence, you’ll lead the effort to establish supportability insights and AI capabilities that drive measurable improvements in product quality through the identification of support cases patterns, customer insights, and AI-powered analysis. In this role, you will define how Windows measures and improves supportability at scale. You will build platforms that surface escalation patterns, identify recurring product gaps, and drive engineering accountability through data-driven insights and AI-powered analysis. Your work will directly improve customer satisfaction by ensuring issues are detected, diagnosed, and resolved faster. This is a career-defining opportunity to transform Supportability as a fundamental part of the Windows product development cycle, with executive-level visibility and direct customer impact. Your Impact: At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. In this role, you’ll embody that mission, driving innovation, building trust, and creating outcomes that matter. Join us and make your mark on the future of Windows. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.