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We’re at the forefront of keeping Windows devices secure, intelligent, and up to date in the era of AI‑powered experiences and Copilot+ PCs—combining deep customer insight, data‑driven decisions, and modern update infrastructure to deliver trust at global scale.With continued advances in AI capabilities and the emergence of new device experiences, the Windows Update platform team is expanding to support these opportunities. We are hiring a Principal Product Manager to develop critical capabilities to support AI innovation and to strengthen the update infrastructure that keeps Windows devices secure, compliant, and up to date. This customer‑obsessed role requires a deep understanding of customer needs, business priorities, and technical systems to drive strategic initiatives. You will also play a key role in evolving the Windows Update platform to ensure reliability, security, and trust across the Windows ecosystem.
Job Responsibility:
Influence and align cross-functional teams, external partners, and senior leadership based on customer and business needs to build shared product vision, strategy, and roadmaps across multiple feature areas
Advocate for priorities, resources, and tradeoffs required to achieve desired business and customer outcomes
Leverage data, customer insights, and business signals to evaluate long‑term investment opportunities and tradeoffs
Define and influence long‑term product and service vision across feature areas that span organizational boundaries
Communicate product strategy and vision effectively to internal and external stakeholders
Partner closely with engineering teams to ensure successful feature delivery, applying deep technical understanding to guide architectural decisions, evaluate tradeoffs, and unblock execution
Embody our Culture and Values
Requirements:
Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Nice to have:
Proven experience solving complex, deeply technical problems that require navigating ambiguity, making difficult tradeoffs, and balancing customers, partners, business, and platform constraints
Proven track record of defining and delivering product strategy and multi‑phase product roadmaps, from concept through execution, in highly technical product environments
Experience working across complex, low‑level layers of operating systems or platform technologies, with the ability to reason architectural constraints, dependencies, and system‑level tradeoffs
Demonstrated commitment to customer and partner success, with a proactive, self‑motivated approach to identifying and resolving customer pain points, while partnering effectively across engineering
Compelling customer and partner engagement experience, including working directly with customers and partners on transformation initiatives
ability to capture complex requirements and translate them into product plans, user journeys, and end‑to‑end scenarios across multiple personas and use cases
Effective communication skills, with the ability to clearly articulate complex technical and business concepts to diverse audiences and influence outcomes without direct authority
Outstanding problem‑solving and conflict‑resolution skills, with demonstrated ability to navigate ambiguity and resolve complex technical, product, and business challenges through sound judgment and structured decision‑making