Principal Product Manager Job at Microsoft Corporation (Hyderabad)

Principal Product Manager

Microsoft Corporation

Location:
India , Hyderabad

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Dynamics 365 Contact Center is an enterprise grade, AI-powered, omnichannel customer engagement platform designed to assist organizations in managing and optimizing interactions across various communication channels. We are pioneering a new era of agentic AI within contact centers—transitioning from independent assistance features to a unified AI reasoning framework that supports all stages of the contact center lifecycle. Our team develops the experiences and services powering this platform, fostering innovation and actively engaging with customers and partners within an agile, dynamic environment.

Job Responsibility:

Define and communicate a clear product strategy and vision
Develop and maintain a multi-year product roadmap
Conduct deep market research, customer interviews, and data analysis
Work closely with engineering, design, data science, marketing, sales, and other teams
Lead the end-to-end product development lifecycle for new features and enhancements
Define evals and integrate evaluation frameworks into the development process
Craft compelling product positioning and messaging
Perform ongoing competitive analysis
Build strong relationships with customers and champion customer obsession
Utilize data and analytics at every step to inform product decisions
Drive AI adoption strategies for both our team and our customers
Act as a thought leader in the contact center and AI domain

Requirements:

12+ years of Product Management experience (or equivalent) in software or cloud services
Significant experience in customer-focused product development and market strategy
Proven track record of driving successful product strategies, launches, and delivering business outcomes at scale
Demonstrated success leading AI-first or data-driven product initiatives in SaaS or enterprise applications
Deep understanding of modern AI/ML technologies
Strong strategic thinking skills with a long-term vision
Excellent interpersonal, communication, and presentation skills
Passion for customers and a deep customer-obsessed mindset
Strong analytical and problem-solving abilities
Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)

Nice to have:

MBA or advanced degree in a relevant field
Previous experience driving strategic initiatives for AI-powered or SaaS products serving thousands of globally dispersed users
Direct experience in the contact center, customer service, or CRM industry
In-depth knowledge of generative AI, large language models, or other advanced machine learning technologies in enterprise contexts
Hands-on experience with AI-based product features

Additional Information:

Job Posted:
March 03, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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