Principal Product Manager, PagerDuty

PagerDuty

Location:
Canada, Toronto

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

156000.00 - 237000.00 CAD / Year

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Job Description:

PagerDuty is seeking a Principal Product Manager to join our team! The Principal Product Manager for Core Incident Lifecycle will own the end-to-end vision, strategy, and execution of PagerDuty’s core incident management workflows. This role is responsible for ensuring operational excellence, optimizing key incident processes, and scaling our incident response capabilities for customers ranging from startups to the Fortune 100. As an influential leader, you will deliver process innovation and best-in-class solutions that empower users to manage incidents swiftly and effectively—reinforcing PagerDuty’s commitment to unmatched reliability and resilience. You will partner closely with engineering, design, and our AI-first organization to build systems that combine human judgment with the speed and precision of autonomous agents. The ideal candidate will have extensive Product Management experience in complex, data-intensive environments and be passionate about pioneering the transition from reactive incident response to proactive, self-healing infrastructure.

Job Responsibility:

Drive the roadmap and execution for core incident lifecycle features and workflows, from incident detection through resolution and analysis
analyze and refine incident processes to deliver rapid, actionable, and seamless user experiences for responders and stakeholders
partner with engineering, design, customer support, and go-to-market teams to develop and launch incident management enhancements at scale
engage with customers and incident responders to uncover pain points, gather feedback, and surface new opportunities for process excellence
define, measure, and continuously improve key incident lifecycle metrics and operational KPIs
ensure compliance with evolving industry standards, regulations, and best practices for incident management
communicate product vision, roadmap, and status to internal stakeholders, customers, and executive leadership
cultivate a culture of continuous learning, data-driven decision-making, and iterative improvement within the product team

Requirements:

5 or more years of product management experience in SaaS, enterprise software, or developer tools
extensive experience in product management with a track record of owning process-driven or reliability-focused products at scale
demonstrated expertise in incident response, incident management, operations, or closely related domains
skilled at translating complex technical workflows into intuitive experiences for engineering, SRE, and business users
excellent communication and collaboration skills, with the ability to influence and drive consensus across cross-functional teams
strong leadership and organizational skills—able to set strategy, prioritize ruthlessly, and execute to deliver measurable outcomes
bachelor’s degree or equivalent practical experience

Nice to have:

familiarity with AI or AI Agent technologies, including generative or assistive use cases
strong product instincts and a design-forward approach to crafting polished, high-leverage experiences
ability to align stakeholders and drive decision-making across cross-functional teams

What we offer:

competitive salary
comprehensive benefits package from day one
flexible work arrangements
company equity
ESPP (Employee Stock Purchase Program)
retirement or pension plan
generous paid vacation time
paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
paid volunteer time off: 20 hours per year
company-wide hack weeks
mental wellness programs

Additional Information:

Job Posted:
July 16, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Principal Product Manager