Principal Product Manager Job at One Call

Principal Product Manager

One Call

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

138568.00 - 221709.00 USD / Year

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Job Description:

The Principal Product Manager is a senior product leadership role accountable for driving multi-vertical platform strategy at One Call and translating it into measurable enterprise value. This role owns a portfolio that spans multiple lines of business (e.g., Physical Therapy, Diagnostics, Home Health) and unifies them under a cohesive vision for critical customer and operational journeys. The Principal Product Manager leads through influence and direct / indirect leadership of Senior/Staff/Associate PMs, partnering with Engineering, Design, Operations, Data/Analytics, and Commercial functions to deliver scalable automation, integration, and market expansion. Success is defined by accelerated revenue growth, substantial efficiency gains via elimination of manual entry across front- and back-office workflows, and diversification into adjacent verticals—prioritizing viability and time-to-impact.

Job Responsibility:

Product Strategy: Develop and communicate a compelling product vision and strategy aligned with business goals, customer needs and quantified impacts with little guidance and direction from VP of Product
Understand Customer Needs: Conducts user research, analyze data, and gather feedback to identify pain points and opportunities across tools, processes, and experiences
collaborates with key customers to identify emerging needs
Prioritize Features and Roadmap: Create and maintain product roadmaps that balance customer value, technical feasibility, and business impact
partner with other Product Managers to offer subject matter expertise to inform their roadmaps
Write Clear Requirements: Translate business and user needs into detailed product requirements, user stories, and acceptance criteria for engineering teams
Collaborate Cross-Functionally: Partner with engineering, design, marketing, sales, and support to ensure successful product development and launch
Delivery & Communications: Own the delivery of the features / initiative on the roadmap, escalating issues and blockers that arise during development, driving updates and expectations management with stakeholders and participating / leading the ceremonies as part of our product development life cycle
Monitor Performance Metrics: Track impact / ROI by defining KPIs to evaluate product success and inform future decisions
Partner on Go-to-Market Strategy: Work with marketing and sales to develop launch plans that resonate with target users and drive adoption
Manage Product Lifecycle: Oversee products from ideation through development, launch, growth, and eventual sunset if needed
Champion the User Experience: Advocate for intuitive, delightful, and accessible product experiences by partnering with user experience, conducting user research & surveys and driving rapid prototyping feedback sessions with the people using your products
Adapt and Iterate: Continuously refine products based on feedback, performance data, and market trends to stay competitive
Leadership: You may also lead or partner with other Product Managers if the scope of the role and/or product area warrant it

Requirements:

Bachelor’s degree in a STEM (Science, Technology, Engineering or Mathematics) or business-related field, or equivalent education, training and relevant work experience
10+ years of experience in product management, preferably in a technology or SaaS environment
Proven track record of managing successful products from concept to launch
Experience working with cross-functional teams in Agile environments
Familiarity with modern product management tools and practices
Strong understanding of product development methodologies (Agile, Scrum, Lean)
Excellent communication and storytelling skills, both written and verbal
Ability to synthesize customer insights, market data, and business goals into actionable product strategies
Strong prioritization and decision-making skills in fast-paced environments
Ability to collaborate effectively with technical and non-technical stakeholders
Experience with tools like Jira, Confluence, Figma, and analytics platforms
Demonstrated ability to use data to inform decisions and measure outcomes
Passion for solving customer problems and delivering high-impact solutions
Commitment to diversity, equity, inclusion, and belonging
Ability to work independently and as part of a team
Embody core values such as Think Big, Go Fast, Deliver Awe, and Win Together

What we offer:

Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home
Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
401(k) matching program
and company-paid life insurance and short and long-term disability coverage
Supportive Services: We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships

Additional Information:

Job Posted:
March 19, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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