Principal Product Manager

Are you a customer‑obsessed, AI‑first product builder who loves transforming how enterprises deliver Customer Experience? Ready to accelerate your career by driving high‑velocity product launches and fueling hyper‑growth? If so, we should talk. The Dynamics 365 Customer Experience AI team is redefining how organizations serve their customers—using AI‑first, end‑to‑end customer service capabilities. We build autonomous AI agents that learn to address emerging issues, uncover new knowledge, and automate manual processes to boost business efficiency and reduce costs for customers, creating a self-learning autonomous CX solution that is transforming CRM from a system of record to an agentic business application (blog). Working hand‑in‑hand with Microsoft’s own Customer Support organization as our Customer Zero, we validate fast, learn fast, and ship fast. Our rhythm is simple: Learn. Ship. Scale. Repeat. A growth mindset and culture of empowerment fuel everything we do. As part of the Business and Industry Copilot (BIC) organization, our AI‑driven Customer Experience applications sit at the center of one of Microsoft’s highest‑impact market segments. Our team builds the applications, copilots, and autonomous agents that power Dynamics 365 Customer Service. We design and deliver capabilities that help millions of service professionals worldwide provide faster, smarter, more delightful customer experiences—leveraging the latest in Generative AI, large language models, and advanced communications technologies. We pursue big, transformative opportunities and take pride in solving some of our customers’ hardest challenges. We value diverse perspectives, bold ideas, and deep customer empathy. We’re looking for a world‑class Principal Product Manager to join us. Our customers rely on our mission‑critical applications every day—and we’re looking for a leader ready to help shape the future of AI‑powered customer experience.