Principal Product Manager

Are you excited to shape the future of customer engagement with cutting-edge AI? The Dynamics 365 Contact Center team is looking for a Forward Deployed Engineer to drive the design, development, and deployment of generative AI-powered contact center solutions. In this role, you will help transform state-of-the-art AI technologies and Microsoft's modern collaboration platform into production-ready solutions that enable millions of users to work more efficiently and deliver exceptional customer experiences. We are looking for a Principal Product Manager to join us! You will work directly with our top customers across both pre-sales and deployment, helping them envision, design, and implement Dynamics 365 Contact Center solutions in their own environments. Your responsibilities will include building solutions hands-on, educating customers and partners on implementation best practices, and accelerating successful adoption from initial concept through go-live. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.