Principal Product Manager, PagerDuty

PagerDuty

Location:
United States, Atlanta

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

180000.00 - 304000.00 USD / Year

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Job Description:

PagerDuty is seeking a Principal Product Manager to lead AI growth initiatives. You'll shape the future of enterprise SaaS products by leading vision, strategy, and execution of solutions leveraging Machine Learning and Large Language Models. Collaborate with data scientists, engineers, and designers, while working with Marketing, Sales, and Customer Success teams. Guide products through Beta, Early Access, and General Access stages, making strategic decisions based on data-driven insights. Flexible hybrid environment with expectations to be in the Atlanta office one day per month.

Job Responsibility:

Lead the vision, strategy, and execution for AI growth products and services
Align and get buy-in from executive stakeholders around a product roadmap that distills company strategy with qualitative and quantitative customer data, market trends, and competitive insights
Collaboratively work with data scientists, engineers, designers, and product managers to take ambiguous projects and mold them into amazing experiences to delight our customers
Leverage user-centric approaches to drive product adoption and growth while working collaboratively with Marketing, Sales and Customer Success to define and execute successful go-to-market strategies for the products delivered and managed
Guide the product through Beta, Early Access, and General Access stages, setting clear success criteria and stage-gates for each leg of the journey, making data-driven decisions to optimize and drive maximal impact
Navigate fast-paced environments, making rapid progress, and aligning diverse stakeholders around a shared vision.

Requirements:

7+ years of product management experience, with at least 3 years focusing on data-led growth products at SaaS organizations
Experience building enterprise-grade products that leverage Machine Learning or Large Language Models
Proven analytical and problem-solving skills, ideally with a background in data product management: pipelines, ingestion, modeling, governance, and APIs
Strong business acumen and customer empathy with the ability to synthesize qualitative customer feedback with data-led insights (A/B and multivariate testing) to ruthlessly prioritize based on impact.

Nice to have:

Proven ability to collaborate and contribute to a positive, inclusive work environment, fostering knowledge sharing and growth within the team
Strong planning skills with the ability to break down complex problems and align stakeholders in fast-paced environments while managing multiple priorities
Exceptional written and verbal communication skills, with a talent for demystifying growth opportunities, data and AI complexity to stakeholders across the org.

What we offer:

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and compliance with local laws)
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs.

Additional Information:

Job Posted:
May 16, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Principal Product Manager