Principal Product Manager

Job Description

Build the reasons customers choose to stay with Veygo. You’ll own one of Veygo’s highest-impact customer portfolios, leading the experiences that keep customers protected, engaged and coming back. From renewals and retention to recovery journeys and reducing voluntary and involuntary churn, you’ll build products that strengthen customer loyalty, increase customer lifetime value and drive sustainable business growth. Every improvement you make will help more customers choose to stay with Veygo, creating lasting value for both our customers and the business.

Job Responsibility

Own one of Veygo’s highest-impact customer portfolios, leading the experiences that keep customers protected, engaged and coming back
Define the strategy for retention, renewal and recovery, turning business ambition into bold product bets that deliver measurable customer and commercial outcomes
Bring Product, Design, Engineering, Data, Pricing and Underwriting together around the biggest opportunities, creating clarity from complexity and helping teams make faster, better decisions
Establish meaningful measures of success and foster a culture of continuous learning, optimisation and exceptional product thinking across multiple squads

Requirements

Extensive experience as a Product Manager, Senior Product Manager, Lead Product Manager or equivalent within a digital, customer-led business, with a track record of owning retention, renewal, customer lifetime value or churn outcomes across complex product areas or multiple squads
Experience leading strategy, discovery and delivery across complex customer lifecycle, retention, renewal or customer growth products, with a track record of delivering measurable customer and commercial outcomes
Strong product judgement, with experience improving customer loyalty, increasing customer lifetime value and reducing voluntary or involuntary churn through product innovation and exceptional customer experiences
A data-led approach, using customer insight, behavioural analytics, cohort analysis and experimentation to understand why customers stay, leave and return, and turning those insights into better products
The ability to influence senior stakeholders through clear thinking, compelling communication and strong product narratives, creating alignment around the biggest retention opportunities
Experience working closely with Design, Engineering, Data and specialist business teams such as Pricing, Underwriting, Risk, Compliance or Operations to solve complex customer lifecycle challenges
A coaching mindset that raises the quality of product thinking, helping teams navigate ambiguity, make better decisions and deliver exceptional customer outcomes
Curiosity to embrace AI and modern product development tools to improve discovery, decision-making and delivery, always focusing on customer and business outcomes over features shipped

Nice to have

Experience leading product within a regulated consumer business such as fintech, insurance or financial services
Experience building and optimising web and mobile retention, recovery, self-service or customer engagement journeys
An understanding of Consumer Duty, product governance and customer outcome frameworks
Experience mentoring Product Managers or helping shape product operating models, portfolio planning or communities of practice

What we offer

A generous share scheme, giving you the opportunity to become a shareholder and share in Admiral's success
33 days' holiday (including bank holidays), increasing with service, plus the option to buy or sell up to five additional days
Ongoing learning and development, leadership programmes and opportunities to grow your career across Admiral Group
Flexible hybrid working, with most colleagues spending one or two days a week in our Central Cardiff office
A people-first culture recognised as a Great Place to Work for more than 25 years, including awards for Wellbeing and Women

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Principal Product Manager - Retention

Job Description

Job Responsibility

Requirements

Nice to have

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