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Microsoft 365 is the world's leading productivity service, trusted by hundreds of millions of users worldwide. Microsoft 365 Core Platform is at the center of it all. We are building foundational intelligent productivity services, including Copilot, for enterprises spanning emails, calendars, files and messages. Building and running services for all of Microsoft 365 is both impactful and rewarding. The experiences built on top of our platform positively impact the lives of millions of people around the world, empowering them to do more and achieve more. The Microsoft 365 Core team is responsible for ensuring that the M365 services are always highly available, resilient, durable, performant, compliant and efficient. As Copilot, Agent 365 and Microsoft Graph accelerate into new agentic and AI-driven scenarios, the demands on our platform are changing faster than ever. We are looking for a Principal Product Manager to own the product vision and strategy for M365 Fleet Infrastructure, including Data Availability, Durability, Reliability, Data Protection, Resource Efficiency, Capacity Modeling, Infra Provisioning and Decommissioning, Platform Degradations, and Modernization via Azure. This role requires someone who can think in systems, operate at executive altitude, and drive alignment across a large, matrixed organization — translating deep platform complexity into clear strategic direction for engineering and partner teams. The primary lens for everything this role owns is enabling the platform to scale for the AI and agentic era.
Job Responsibility
Work with core M365 platform engineering teams to deliver a secure, continuously available, durable, performant, and hyperscale storage platform operated cost-effectively
Define and drive the platform's evolution to support agentic and AI growth
Craft a compelling product vision and multi-year strategy for M365 Fleet Infrastructure
Take end-to-end ownership of key business scenarios
Integrate AI-informed analysis into strategic feature prioritization and investment decisions
Define Key Performance Indicators (KPIs), Quality of Service (QoS) targets, and Service Level Agreements (SLA) metrics for platform areas owned
Enable the Microsoft 365 division to build and run services that power AI and Copilot capabilities
Modernize and improve resource utilization efficiency of M365 core platform services
Drive cross-group collaboration across M365 to align on priorities and deliver outcomes
Communicate platform strategy and investment rationale to senior decision-makers
Requirements
Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check
Nice to have
Bachelor's Degree AND 12+ years of experience in product/service/program management or software development OR equivalent experience
8+ years of experience driving product strategy and roadmap ownership for platform, infrastructure, or AI/ML systems at hyperscale
Experience with AI or agentic workload patterns
Demonstrated ability to influence cross-group strategy and drive alignment across large, matrixed organizations without direct authority
Track record of translating complex infrastructure investment decisions into executive-level business narratives tied to measurable AI or product outcomes
6+ years' experience taking a product, feature, or experience to market