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We are seeking a Principal Product Manager to define and lead the development of Enterprise Administration at AlphaSense, building the systems, workflows, and tooling that enable both internal teams and enterprise customers to configure, manage, and scale the platform efficiently. This is a senior, high-impact individual contributor role within the Enterprise Intelligence product line. You’ll set direction for enterprise administration across the full customer lifecycle, from account setup and provisioning through ongoing management, growth, and renewal.
Job Responsibility:
Own the holistic vision and roadmap for enterprise administration across internal and customer-facing systems
map and optimize the enterprise customer lifecycle, from initial provisioning through renewal, ensuring tooling and workflows for both AlphaSense users and client admins support scalability and efficiency at every stage
orchestrate alignment across multiple technology and operational teams to ensure cohesive end-to-end execution
influence senior stakeholders and executives to drive investment and prioritization for cross-functional initiatives
measure success through improved onboarding efficiency, reduced operational overhead, and enhanced enterprise customer autonomy and satisfaction
Requirements:
10+ years of experience
senior product leader with a track record of driving end-to-end, cross-functional transformation initiatives in enterprise SaaS
adept at navigating complex organizational structures and aligning senior stakeholders across product, engineering, operations, and go-to-market functions
skilled in mapping and redesigning end-to-end workflows, particularly those involving multiple systems, disparate teams, and complex edge cases
experienced in enterprise lifecycle management, internal tooling, or admin experience domains, ideally with exposure to provisioning, account configuration, and customer lifecycle systems
relentless in driving clarity, momentum, and execution amid competing priorities in a high-growth environment
equally comfortable in the details of a workflow diagram and in strategic discussions with executives about business impact and scale
user- and outcome-obsessed, balancing operational realities with customer empowerment and experience quality