Principal Product Manager, Camera Platform & Services

• Own the roadmap and long-term platform strategy across camera hardware, firmware and OTA systems, video and media services, and on-device intelligence
• Establish north-star outcomes that anchor camera platform decisions around experience quality, reliability, performance, and customer trust
• Establish durable platform requirements that set consistent expectations across the camera fleet
• Define the vision and success criteria for video experiences to ensure predictable, high-quality outcomes across camera products and use cases
• Partner with Hardware, Firmware, and leadership to ensure video and media platform decisions align with long-term platform goals, reduce complexity for feature teams, and enable safe system evolution
• Define and own camera platform health metrics and success criteria, including reliability, performance, and experience quality, that reflect real-world customer usage
• Partner with engineering and data teams to ensure platform health signals can be effectively monitored and interpreted to rapidly detect and address issues
• Ensure QA, rollout, and evaluation practices support safe platform evolution and predictable customer outcomes
• Partner closely with Firmware, Video/Media, Backend, and Edge/ML engineering teams to shape priorities and drive platform improvements
• Define rollout strategies, compatibility requirements, and safety gates across device generations and firmware versions
• Own end-to-end system behaviour across firmware, backend, and downstream experiences to ensure cohesive customer-facing experiences
• Influence platform-level decisions about where functionality lives (on-device vs. backend) to balance cost, latency, reliability, and experience quality
• Define the platform capabilities and requirements, including intelligence-driven capabilities, that enable new camera features to be delivered consistently across products
• Ensure platform investments compound over time by advocating for reusable foundations rather than fragmented solutions

• 8+ years of product management experience working on camera systems, video platforms, embedded devices, or other platform-oriented products
• Strong systems-level understanding of hardware, firmware, and video pipelines preferred
• Experience defining platform capabilities and standards that enable multiple product and engineering teams to build consistently on shared infrastructure
• Comfort partnering closely with ML and data teams on performance, latency, and deployment tradeoffs
• Proven ability to align deeply technical teams around clear priorities and shared, measurable outcomes
• Clear communicator who can bridge executive intent, engineering reality, and customer experience

Bonus experience with OTA platforms and on-device or cloud-based intelligence

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
• Free SimpliSafe system and professional monitoring for your home
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
• Participation in our annual bonus program, equity, and other forms of compensation
• A full range of medical, retirement, and lifestyle benefits