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The Principal Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Principal Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity. Principal Product Manager is a "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.
Job Responsibility:
Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining, and communicating product vision and roadmap
Identifies target customer(s) for existing or future products, and designs and drives end user product research
Partners with business, internal/external stakeholders and Leadership to understand current customer experiences, identifies areas of opportunity
Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact
May work with data scientists to answer complex questions or identify meaningful insights from data
Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment
Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making
Works with stakeholders and follows enterprise process to secure and maintain product funding
Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process
Communicates, influences, and sells ideas at SVP/EVP/C-Level and below. This includes regularly delivering product presentations
Drives specific ad hoc analysis and presents information to SVP/EVP/C level and below on request
Owns product feature set and positioning strategies to improve customer experience, and drive or support growth
Leads discussions with external third parties to assess partnerships and licensing opportunities
Maintains current understanding of tech trends
Assesses how trends impact the roadmap or create opportunity for innovation of the product
Also uses this knowledge to guide and advise the broader organization
Leverages customer insights for product vision, strategy, roadmap, priorities
Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities
Create, manage, foster an active VOC feed for themselves and team
Actively looks for opportunities to delight or meet customer’s unmet needs
Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mindset
Creates an environment and culture where the team is immersed in customer-first mindset
Tests ideas with real customers to ensure that the product delivers the desired benefit
Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for the highest level complexity products with multiple transactions and touchpoints across many teams. This work may include creation of prototypes
Owns and manages product backlog and priorities with our business and technology partners. Backlog at this level typically serves 9+ Agile / Scrum / Sprint teams, often with dependencies on other internal and external teams
Scopes and ensures alignment on the prioritization of activities based on business and customer impact
Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap
Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority
Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule
Generates and maintains dashboards and reports that track product health and success metrics
Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings
Runs beta and pilot programs with early-stage products and samples
Collaborates with advertising and public relations to promote product
Supports sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation
Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support
Anticipates and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team
Accountable for product quality and performance in production environment. Accountable for product and Dev team response in event of critical or high impacting defect , including communications to stakeholders at all levels
Manages development of adoption tools and training materials
Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence)
Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties
Develops positive working relationships with Customer groups or Customer Representatives
Regularly mentors and provides informal coaching to other Product Management staff, as well as other members of Product Team
Presents at educational workshops
reviews professional publications
establishes personal networks
participates in professional societies
Develops adoption tools and training material
Requirements:
Bachelor's Degree
More than 10 years - Relevant Product Management experience in an agile software product development environment
Product Development Demonstrates complete mastery of business side skills (communication, customer research, product vision, feature definition), as well as technical architecture, Dev, and execution skills
Communication Proven ability to effectively and efficiently communicate with Leadership, technical and non-technical audiences while employing a high degree of collaboration and influence
Business Analytics Proven analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions
Agile Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams
SCRUM Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams
Technical Writing Mastery of requirements elicitation, and writing skills including the ability to write concisely and clearly for different audiences
Agile Project Management Experience with Agile backlog/project management tools
User Experience Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest
Product Management Experience in delivering large and complex business/technology initiatives