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Principal Product Manager, AI

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SimpliSafe

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Location:
United States , Boston

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

174000.00 - 256000.00 USD / Year
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Job Description:

We are looking for a Lead Product Manager – AI/ML to own the strategy and roadmap for SimpliSafe’s AI capabilities layer: the platform, models, and infrastructure that power both our monitoring intelligence stack and our customer-facing AI experiences.

Job Responsibility:

  • Define the multi-year strategy and roadmap for SimpliSafe’s AI/ML capabilities layer
  • Translate complex product needs into crisp, actionable requirements for the AI/ML engineering team
  • Establish the quality bar for model performance in production
  • Own platform decisions including model evaluation frameworks, data pipeline architecture, and trade-offs
  • Manage production model health
  • Build and maintain alignment across product, engineering, data science, design, and monitoring operations
  • Drive the strategy for AI safety, governance, and compliance
  • Partner with the Monitoring Product and Operations teams to define AI capability requirements
  • Drive measurable reduction in false alarm rates and response latency
  • Represent AI capability constraints and opportunities clearly
  • Work with human-in-the-loop workflows
  • Partner with consumer domain PMs to define AI capability requirements for customer-facing features
  • Identify where customers are currently underserved
  • Define the interaction model for AI-assisted experiences
  • Work with design and research to close the loop between customer behavior data and AI product decisions

Requirements:

  • 8+ years of product management experience
  • At least 3 years shipping AI or ML-driven features at consumer scale
  • Proven ability to define and champion a multi-year technical product vision
  • Sufficient technical depth to work credibly with AI/ML engineers
  • Experience defining quality and success criteria for systems where errors carry real consequences
  • Strong written and verbal communication
  • Comfort operating in ambiguity with incomplete data
  • Experience acting as a strategic peer in a matrixed organization

Nice to have:

  • Experience owning or contributing to MLOps platforms
  • Experience shipping products in or adjacent to the home security, IoT, or professional monitoring space
  • Familiarity with real-time video analysis, computer vision, or edge hardware deployments
  • Background working with operations teams where product decisions have direct labor and cost implications
  • Experience building or integrating with large-scale data annotation or human-in-the-loop (HITL) systems
  • Experience building customer-facing AI experiences at consumer scale
  • Familiarity with agentic AI systems
What we offer:
  • A mission- and values-driven culture and a safe, inclusive environment
  • A comprehensive total rewards package
  • Free SimpliSafe system and professional monitoring for your home
  • Employee Resource Groups (ERGs)
  • Participation in our annual bonus program, equity, and other forms of compensation
  • A full range of medical, retirement, and lifestyle benefits

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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