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LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. Edwin AI is LogicMonitor’s bet on the future of IT operations. We are building AI agents and workflows that help teams cut through noise, understand incidents faster, and take action with confidence. We are looking for a Principal Product Manager who operates like an owner. Someone who is deeply customer focused, hands on with AI, and willing to roll up their sleeves to get things done. This is a senior IC role with full end to end ownership and real impact.
Job Responsibility:
End to end ownership of major Edwin AI product areas from discovery to delivery to adoption
Deep customer engagement to uncover real problems and validate solutions
Clear product strategy and roadmap grounded in customer value, data, and business outcomes
Hands on collaboration with engineering, design, GTM, and applied AI teams
Product decisions across AI capabilities including agents, workflows, and intelligent experiences
Success metrics like adoption, usage, customer impact, and business outcomes
Spend real time with customers through calls, demos, feedback sessions, and follow ups
Translate messy customer problems into crisp product bets and shipped features
Work closely with engineers on scope, tradeoffs, and delivery details
Get hands on with AI concepts like prompting, evaluations, agent behavior, and failure modes
Write clear product requirements and make fast, informed decisions
Do whatever is needed to move the product forward. No task is beneath you.
Requirements:
8 to 9 years of product management experience, ideally in B2B software
Strong hands on fluency with AI powered products and how modern AI systems work
Proven experience owning products end to end in ambiguous environments
Strong customer instincts and comfort being customer facing
Ability to think strategically while executing tactically
Clear communicator who can align teams without relying on authority
Bias for action and comfort with scrappy execution