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Zuora Logo Zuora · IT - Software Development

Principal Product Manager – Payments

United States, Foster City 185400.00 - 254950.00 USD / Year · Job Posted May 04, 2026
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Job Description

We are looking for a Principal Product Manager – Payments to lead the next chapter of Zuora’s global payments platform and coverage strategy. In this senior individual-contributor role, you will be responsible for defining and driving the long-term roadmap for global payment acceptance, platform capabilities, and payment coverage, ensuring that our customers can seamlessly process payments anywhere in the world.

Job Responsibility

  • Lead the Global Payments Platform & Coverage Strategy
  • Drive Complex Processor & Orchestration Integrations
  • Scale Global Payment Features and Functionality
  • Optimize Payment Performance at Scale
  • Set Standards for Integration & Platform Quality
  • Collaborate Cross-Functionally and Across Time Zones
  • Serve as the Payments Domain Expert
  • Be the Focal Point for Customers and Partners

Requirements

  • 10+ years of experience in the payments industry with a deep understanding of the global payments ecosystem, including gateways, processors, acquirers, schemes, wallets, and alternative payment methods
  • Demonstrated experience building and launching payments platforms and global payment features at a previous company (e.g., PSP, payment gateway, payment orchestration provider, large-scale merchant/platform)
  • Extensive experience designing, delivering, and scaling payment integrations globally, including working with multiple acquirers/PSPs, local payment methods, and regulatory requirements across regions (e.g., EU, UK, APAC, LATAM, North America)
  • Demonstrated success managing complex technical integrations with payment processors and acquirers, including reading and working from API specifications, mapping request/response fields, handling retries, idempotency, 3DS/SCA, tokenization, and reconciliation workflows
  • Strong product management track record at a senior/principal level: owning multi-quarter roadmaps, making tradeoffs across platform, coverage, and customer commitments, and delivering features that drive measurable business impact for global customers
  • Ability to understand the technical nuances of payment platforms and integrations, collaborate effectively with architects and senior engineers, and translate complex requirements into clear specifications and system behaviors
  • Experience using AI/ML to build value-added products that connect payments with revenue or accounts receivable (e.g., automated reconciliation, collections intelligence, cash application, forecasting, or churn analytics), bridging data silos to drive measurable business outcomes
  • Experience building products and platforms for a global market, with a good grasp of regional payment preferences, regulations, and operating constraints (e.g., PSD2, SCA, data residency, localization)
  • Experience owning relationships with payment processors or strategic partners, and working directly with enterprise customers to prioritize coverage, manage escalations, and align roadmaps

Nice to have

  • Experience working with recurring billing, subscription management platforms, or usage-based business models
  • Familiarity with global payment regulations such as PSD2, SCA, and PCI-DSS
  • Technical background or previous experience as a solution architect or engineer in the payments space
  • Experience with payment orchestration platforms or building multi-processor routing strategies

What we offer

  • Competitive compensation
  • variable bonus and performance-based reward opportunities
  • retirement programs
  • Medical, dental, and vision insurance
  • Generous, flexible time off
  • paid holidays
  • wellness days
  • company-wide year-end break
  • Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
  • Learning & development stipend to support ongoing growth
  • Opportunities to volunteer and give back
  • charitable donation matching where available
  • Mental wellbeing resources and support
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