Principal Product Manager – Payment Operations Value Stream Job at Blackbaud

Job Description

The Payment Operations Experience Manager is responsible for translating the Payment Operations value stream strategy into a clear, actionable roadmap that delivers end-to-end capabilities across the payments lifecycle—customer onboarding and eligibility, risk and compliance controls, deterministic financial meaning (ledgering/classification), authorization and movement of funds, reconciliation and exception handling, reporting, and auditability. The role leads prioritization across SAFe Agile Release Trains, aligns stakeholders on the right outcomes, then drives execution through a prioritized feature roadmap and measurable outcomes.

Job Responsibility

Translate Payment Operations value stream strategy into an experience roadmap that drives measurable business impact
Partner with Value Stream Owner, Business Architects, and Solution Architects to maintain unified vision across Payment Operations capabilities
Ensure alignment with GTM strategy, AOP, and long-range planning outcomes
Build and refine a prioritized Feature backlog for the Payment Operations value stream
Collaborate with Product Owners to ensure high-quality decomposition into user stories
Resolve intra-ART priority conflicts using economic impact and value scoring
Lead both the software changes and associated business process changes
Lead definition of end-to-end journey improvements across Payment Operations capabilities, balancing customer experience, operational efficiency, and control requirements
Drive friction reduction and reliability improvements across payment experiences while maintaining regulatory, risk, and compliance standards
Partner with internal teams that rely on Payment Operations (e.g., product, support, finance, risk/compliance, and customer success) to align on experience design and operational readiness
Lead Feature refinement, estimation, and prioritization for PI Planning
Align the Payment Operations backlog with Enterprise, Value Stream, and platform priorities, including capacity and funding guardrails
Participate in ART events including PI Planning, System Demos, and Inspect & Adapt sessions
Enter Features into Agile Lifecycle Management tool (Azure DevOps)
Demonstrates updated functionality in System Demos
Collaborate across Operations, Product, Risk/Compliance, Finance, Legal, Customer Support/Success, and IT to align feature scope with operational impact, controls, and readiness
Influence without authority to drive shared accountability across the value stream
Define and track KPIs and partner with analytics teams to monitor performance and adjust improvements accordingly
Accept features when they meet the Definition of Done

Requirements

8 years or more years of Product Management, Experience Design experience
5 or more years of Payments/Product Operations, or Value Stream leadership (SaaS preferred)
Demonstrated experience leading cross-functional delivery teams in Agile/Scrum or SAFe environments
Demonstrated ability to manage complex multi-stakeholder backlogs
Strong analytical capability and prioritization skills including WSJF or similar frameworks
Excellent communication and facilitation skills
Experience leading integrated changes across payment processing systems and operational processes (e.g., exceptions, reconciliation, disputes), including controls, documentation, and change management

Nice to have

Product management experience in Fintech SaaS products and services
SAFe PMPO certification
Experience working in or with SAFe Agile Release Trains (ARTs) and PI Planning, including feature definition, WSJF-based prioritization, and dependency management
Experience with end-to-end payment processing and operations, including authorization, settlement, refunds, disputes, fraud/risk, and reconciliation
Experience defining technical and user requirements in Application Lifecycle Management software such as AzureDevOps or JIRA
Familiarity with enterprise data and architecture domains
Experience leveraging AI/ML-enabled platforms to automate operational workflows (e.g., payments processing, reconciliation, exception handling, KYC/AML reviews)
Proven ability to identify high value AI use cases and translate them into measurable operational outcomes (cost, risk, cycle time, accuracy)
Ability to deliver work which meets all minimum standards of quality, security and operability

What we offer

Medical, dental, and vision insurance
Remote-flexible workforce
Wellness Programs
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Donations for Doers
Pet insurance, legal and identity protection
Tuition reimbursement program

Blackbaud - All Job Offers

Select Country

Principal Product Manager – Payment Operations Value Stream

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Principal Product Manager – Payment Operations Value Stream

Social Worker – Fostering - Family and Friends Team

Spanish Speaking Caregiver

Early Years Consultant

Head of Internal Audit

Caregiver

Social Worker – Under 16s Team

Solutions Engineer

Principal Security Analyst, Special Projects

Our AI answers in your language