Principal Product Manager - Developer Platform, PagerDuty

PagerDuty

Location:
United States

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

180000.00 - 304000.00 USD / Year

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Job Description:

Principal Product Manager role focused on developer platform at PagerDuty, leading the industry's transformation to fully automated operations. The position involves guiding the evolution of API and developer experience, working with AI teams on platform strategy, and delivering strategic integrations into developer tools.

Job Responsibility:

Guide the evolution of our API and developer experience empowering internal teams, customers and partners to build integrations with PagerDuty
Bridge the gap between understanding the burning problems of product development teams and API-first platform principles
Work closely with our AI team to align our API and MCP platforms, access control, and monetization strategy
Lead innovation of our platform with deeper integration of PagerDuty into the SDLC and specifically the developer experience
Engage with developers to understand how they want to use PagerDuty within the tools they use every day including IDPs, IDEs, chat tools, project management systems, and more
Play a key technical product leadership role to deliver strategic integrations into developer tools

Requirements:

5+ years of product management experience in SaaS, enterprise software, or developer tools
Deep knowledge of integration architecture, patterns, and platforms
Understanding of cross-application business processes and API best practices
Technical depth and communication skills to collaborate effectively with senior engineers
Hands-on experience working with third‑party APIs, designing RESTful APIs, and partnering on integration solution design
Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops
Proficiency with analytics tools and a track record of data-driven decision-making
Ability to communicate clearly with customers and internal stakeholders across product and go-to-market
Strong customer empathy and a curiosity-driven approach to learning their needs
Ability to lead through influence and drive outcomes across teams
Excellent collaboration and communication skills
able to make complex, highly technical topics easy to understand

Nice to have:

Bachelor's degree or higher in Engineering, Computer Science, a related technical field, or equivalent practical experience
Strong understanding of incident response and DevOps workflows
Ideally located near a PagerDuty office: Toronto (Canada), Atlanta, GA (USA), or San Francisco, CA (USA)

What we offer:

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
November 08, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Principal Product Manager - Developer Platform