Principal Product Development Program Manager, PagerDuty

PagerDuty

Location:
United States

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

161000.00 - 271000.00 USD / Year

Save Job

Apply Position

Job Description:

PagerDuty is seeking an experienced Principal Product Development Program Manager (Operations) to lead and optimize our software engineering operations initiatives. This role will bridge technical strategy with operational excellence, driving cross-functional programs that enhance our engineering efficiency and delivery capabilities. This is an exciting opportunity to collaborate with an elite team while supporting senior engineering leadership on mission-critical initiatives. The ideal candidate will have a strong program management and engineering operations background, with exceptional stakeholder management skills.

Job Responsibility:

Lead complex, cross-functional technical programs focused on engineering operations, infrastructure, and process improvements that support operational excellence in Product Development
Develop and maintain program roadmaps, ensuring alignment with the Prod Dev strategy, engineering priorities, and critical path execution
Partner with engineering leaders to identify operational bottlenecks and implement scalable solutions
Establish and track key performance indicators (KPIs) for engineering operations and productivity
Facilitate technical decision-making processes and drive consensus among multiple stakeholders
Lead incident management process and implement improvements as needed
Other responsibilities in operational support of the Product Development department of PagerDuty as needed

Requirements:

8+ years of experience in technical program management, with at least 5 years focusing on engineering operations
Strong understanding of software development lifecycle, DevOps practices, and cloud technologies
Proven track record of successfully delivering large-scale highly technical programs
Deep knowledge of CI/CD, infrastructure automation, and operational monitoring
Proven track record of change management and being an agent of change in a software development environment

Nice to have:

Bachelor's degree in Computer Science, Engineering, or related technical field
Professional certifications in Project Management (PMP) or Agile (CSM, SAFe)
Experience with cloud platforms (AWS, Azure)
Knowledge of containerization and orchestration technologies (Docker, Kubernetes)
Background in site reliability engineering (SRE) practices
Experience with incident management and on-call operations
Track record of implementing engineering productivity improvements

What we offer:

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
April 24, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Principal Product Development Program Manager