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Capital One Logo Capital One · IT - Administration

Principal Process Manager - PULSE Operations

United States, Houston 98900.00 - 112900.00 USD / Year · Job Posted January 25, 2026
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Job Description

As a Principal Associate Process Manager, responsibilities will include documenting, monitoring and controlling critical process points as defined by business policies and standards. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects.

Job Responsibility

  • Support the development of processes to support privacy and security, privacy controls, and manage privacy scoping
  • Identify opportunities to streamline, automate and enhance our data management practices, processes and controls, and validations
  • Develop and maintain formal process documentation, including procedures and process flow diagrams
  • Work with team members to develop robust risk management processes
  • Analyze data and influence others to proactively identify data risks and trends
  • Consultation and representation of well managed processes, customer experience, and risk management for new intent
  • Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions
  • Collect data and information to provide transparency to senior leadership on the health of the process
  • Identify and implement process improvements
  • Track and resolve process breakdowns, issues and risk event
  • Creating and validating processes
  • Designing and producing metrics used to measure efficiency and effectiveness
  • Driving process improvements aligned with desired customer outcomes

Requirements

  • High School Diploma, GED, or equivalent certification
  • At least 3 years of Process or Risk Management experience
  • At least 1 year of Continual Improvement experience

Nice to have

  • Bachelor’s Degree
  • 4+ years of Process Management experience
  • 1+ years of Project Management experience
  • 1+ years of experience working with Product and Technology teams
  • Process Management training and certifications (Lean, Six Sigma)

What we offer

  • performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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