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Principal Presales Engineer

Stytch

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

138872.00 - 192880.00 USD / Year
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Job Description:

This position is needed to enable our customers to build the future of communications. The Twilio Solutions Architect role is a critical part of the sales team, responsible for delivering the technical win for customer accounts. They lead the technical pre-sales relationship, propose technical architectures, demonstrate the product, anticipates concerns, and offers creative solutions. They build customer trust in Twilio solutions.

Job Responsibility:

  • Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
  • Lead technical discovery sessions with customers to uncover their needs and difficulties, demonstrating our capability to facilitate their success and address their challenges effectively
  • Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products
  • Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation
  • Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations

Requirements:

  • Bachelors and/or Masters degree in a technical discipline (Engineering, Mathematics, Computer Science,) or equivalent practical experiences
  • Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting
  • Previous experience with customer engagement and supporting products and technologies along with communicating the ROI of products across various use cases to customers
  • Demonstrates exceptional technical proficiency and thought leadership, actively contributing to shaping the team's strategy
  • Superior written and verbal communication skills, effectively communicates strategic vision, inspires and influences others internally and externally at all organizational levels
  • Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests
  • Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment
  • Previous software development experience in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP)
  • Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
  • Experience building with REST APIs

Nice to have:

  • Experience managing strategic accounts and evangelizing new use cases and technology in the regulated verticals
  • Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture
  • Previous experience in Telecom, SIP, Contact Center, or Security
  • Experience with sales methodologies
What we offer:
  • competitive pay
  • generous time off
  • ample parental and wellness leave
  • healthcare
  • a retirement savings program
  • equity plan
  • 401(k) retirement account
  • paid sick time
  • paid personal time off
  • paid parental leave
  • commissions
  • volunteering and donation support

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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