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We are seeking an experienced Integrations Production Support Lead with strong expertise in IBM API Connect and enterprise integration platforms. The role involves managing production environments, ensuring system stability, resolving critical incidents, and supporting API lifecycle management across cloud and on-premise environments.
Job Responsibility
Install, configure, deploy, and administer IBM API Connect (Cloud & On-Prem VMs)
Monitor system health ensuring performance and availability
Lead incident resolution and perform root cause analysis
Analyze logs to troubleshoot issues
Manage backup and recovery processes
Maintain CI/CD pipelines for API deployment
Manage API lifecycle via API portals
Handle user access, roles, and security configurations
Configure Developer Portal and Drupal themes
Integrate tools such as Elastic and Splunk for monitoring
Implement alerting and dashboards
Configure security using TLS and OAuth2
Apply patches, upgrades, and maintenance releases
Support architecture discussions and technical sessions