Principal IT Systems Engineer - Endpoint & VDI

• Design, optimize, and maintain highly complex enterprise IT endpoint systems and infrastructure, identifying improvements and implementing robust solutions for reliability, security, and performance
• Lead multiple high-complexity endpoint and VDI initiatives, collaborating with teams to troubleshoot and resolve intricate infrastructure problems
• Provide technical guidance to IT teams, oversee systems engineering aspects of projects, act as a subject matter expert, and mentor systems engineers
• Lead projects from inception to completion, dedicating workloads and tasks to other individuals as needed to ensure successful outcomes and efficient resource utilization
• Develop organizational policies, standards, and guidelines for methods and tools specifically related to endpoint management, VDI, and automation
• Set direction and lead in the introduction and use of techniques, methodologies and tools, to match overall business requirements, ensuring consistency across all user groups
• Lead the development of organizational capabilities for methods and tools (including automation) to ensure adoption and adherence to policies, standards and processes
• Determine testing policy, and own the supporting processes including software security testing for endpoints and VDI environments
• Manage all risks associated with the testing and take preventative action when any risks become unacceptable
• Initiate improvements to test processes and direct their implementation
• Assess suppliers' development and testing capabilities
• Determine project testing standards for all phases, influencing all parties to conform to those standards
• Set the release policy for the organization in the context of both development and production/operations for endpoint and VDI software deployments
• Ensure that management processes, tools, techniques and resources (including automation) are in place to ensure that the transition of services, service components and packages are planned and compliant and that test and validation and configuration management are partnered in all release and deployment activities
• Provide authorization for critical release activity and point of escalation
• Maintain primary responsibility for strategic planning, technical roadmap development, standards and architecture for all endpoint and VDI solutions
• Oversee efforts with key vendors to understand future application product plans in conjunction with IT leadership, specifically focusing on endpoint management, VDI, and related technologies
• Perform project resourcing, oversight and management, including the ability to delegate tasks and responsibilities effectively to team members

• Bachelors degree or equivalent experience
• 10 years of professional IT experience in an IT technical or infrastructure field
• 5+ years of hands-on experience with Endpoint Engineering, focusing on client operating systems
• 5+ years of practical experience with Virtual Desktop Infrastructure (VDI) platforms (e.g., VMware Horizon, Citrix Virtual Apps and Desktops, Microsoft AVD)
• Demonstrated expertise in designing, implementing, and managing solutions with Microsoft Intune for device management and application deployment
• Extensive experience with Microsoft System Center Configuration Manager (SCCM) for endpoint lifecycle management, patching, and software distribution
• Strong scripting skills (e.g., PowerShell, Python) for automation of endpoint configuration, deployment, and management tasks
• Proven ability to lead complex projects, define scope, manage timelines, allocate resources, and delegate tasks to team members to ensure project success
• A strong track record of effectively communicating, collaborating, and building relationships across all levels of the organization, from technical teams to senior leadership and diverse business units

Healthcare industry experience

• medical
• prescription drug
• dental
• vision plans
• life insurance
• paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
• tuition reimbursement
• retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings