Principal IT Support Engineer

We are looking for a Principal IT Support Engineer to manage and take ownership of IT support in our Reston office, and also act as an escalation point for any IT enquiries in our North America region. This is a unique role in the team; while being an individual contributor with no direct reports, you will be responsible for day to day running of IT support in North America and ensure things run smoothly. The role requires you have great communication and customer services skills, have hands on experience in varying technologies including meeting room equipment, typical end user hardware, and Microsoft cloud stack. It is a varied role in being both technical and customer facing. You need to love what you do, and let it show in your interactions with staff, your documentation and process improvement, and overall demeanour!