Principal Implementation Program Manager Job at T-Mobile (Livonia)

Job Description

The Principal Implementation Program Manager directs all aspects of client onboarding from Discovery through transition to Lifecycle Support for large, complex engagements with a focus on emerging technologies and ANS In-building infrastructure projects within Enterprise, Strategic, and Public Sector accounts. As a key customer-facing individual contributor and subject matter expert, they ensure 100% customer satisfaction and drive strategic direction and growth projection for these T-Mobile for Business sales segments. They oversee contract implementation in totality, identifying all contract deliverables, process/product owners and partners, creating and delivering factual, timely, and quality tracking processes and program plans resulting in Master Service Agreements implemented within the established timeline and budget.

Job Responsibility

Participates in the Sales process, actively engaging in discovery and strategy sessions, sourcing, reviewing, and preparing RFP responses (relative to Implementation and Lifecycle Support), tracking cross-functional deliverables through the RFP processes for complex engagements with a focus on emerging technologies and ANS In-building infrastructure projects managing large technology and ANS In-building infrastructure and product capability tests, presenting to C-level (internal/external) in finalist sales presentations, creating and presenting internal/external stakeholder communications and program executive updates.
Defines Onboarding program scope, develops and manages detailed Onboarding program plans for large, complex engagements with a focus on emerging technologies and ANS In-building infrastructure projects and product capability tests, while influencing and managing variables that may result in scope creep.
Identifies internal/external stakeholders and project team, ensuring alignment with Onboarding plan, quality control points and success measurements.
Serves as Lead communicator for overall project status from Discovery through transition to Lifecycle Support. Communication deliverables include creating and delivering Project Plans and Executive Briefings, including overall project health, quality control points, risks, mitigation strategies and transitioned line/installation projections and actuals.
Communicates risks in clear business and technical terms, providing messaging and solution options at a Senior Leadership and Executive level in both planned and ad hoc scenarios.
Develops customer specific, customized Implementation and Lifecycle Customer Support models by sourcing, vetting, and gaining agreement on work output from multiple workgroups including Sales, Implementation, Care, Business Operations, Engineering, (including ANS In-Building infrastructure teams and vendor partners as applicable) Product, Vendor Management, and other identified resources.
Influences and coordinates teams of Sales, Operations, Care, Product and Technical contributors without direct supervisory authority to ensure the on-time, within budget, successful delivery of properly scoped high-quality project requirements and 100% customer satisfaction relative to Onboarding experience.
Develops detailed work plans, schedule estimates, resource plans, status reports and implementation priorities, establishing the tools and processes to track and report on the project and progress towards program goals.

Requirements

Bachelor's Degree Additional relevant work experience may be considered in lieu of degree
4-7 years Formal project/program management work experience
4-7 years Managing or supporting business customers in a Sales, Service or Account Management
Communication Highly developed communication skills with the ability to prepare and deliver written and verbal presentations at the C-level internally and externally, both planned and ad-hoc. Demonstrated expertise in executive communication management, including crafting tailored messaging strategies for senior and C-suite stakeholders, managing communication cadences across complex multi-workgroup programs, and translating technical project details into clear, actionable executive narratives.
Program Management Superior program and project management skills and ability to organize and lead all facets of a project/team (including building detailed and complex end to end project plans). Expert application of formal PM methodologies (including PMP frameworks, Agile, and Waterfall) with the ability to select, tailor, and govern the appropriate methodology based on project complexity, customer requirements, and organizational constraints. Demonstrated ability to establish PM governance structures, drive methodology adherence across cross-functional teams, and continuously improve delivery processes.
Conflict Resolution Demonstrated conflict-resolution and interpersonal skills, with the ability to articulate T-Mobile’s Implementation value proposition.
Wireless Technologies Demonstrated (SME) knowledge of solutions, technologies and operating systems (General wireless knowledge, ANS In-building infrastructure, DAS, small cell, network architecture, Sync-Up, iOS, Android, MDM, etc.).
MS Office Suite Demonstrated proficiency in T-Mobile systems, processes, policies, etc. (Including Excel, Microsoft Project, PowerPoint).
Organization Strong organizational and time management skills with ability to manage highly complex and/or critical customer issues in a time-sensitive, high-pressure environment.
Cross Functional Relationships Ability to build strong cross-functional partnerships and lead through influence without direct authority, leveraging internal and external resources, moving programs and projects through completion.
Project Management Professional (PMP)
At least 18 years of age
Legally authorized to work in the United States

What we offer

annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
access to commuter and transit programs

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Principal Implementation Program Manager

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