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Principal Implementation Engineer

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Bitwarden

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

130000.00 - 155000.00 USD / Year
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Job Description:

Bitwarden seeks a server and cloud enthusiast, with experience in both communicating about and deploying these technologies. You will become a Bitwarden product expert and partner with the Customer Engagement Managers to help customers with their initial production deployments post-sales, as well as implement new features as they are released and increase their adoption of the Bitwarden platform.

Job Responsibility:

  • Functioning as a Subject Matter Expert (SME) for Bitwarden and its suite of services
  • Leading technical planning and execution of new deployments, both to establish and adopt best-practices with a focus on large Enterprise engagements
  • Advising customers on industry best practices for the full stack of Bitwarden
  • Working with customers to solve issues and/or look ahead to identify solutions to situations they may face in the future
  • Providing superb guidance and assistance for each customer’s implementation of Bitwarden and general security
  • Serve as a dedicated customer point of contact for named customers through alignment to Customer Engagement Manager resources through the Bitwarden ticketing and email systems
  • Participate in customer quarterly business reviews by assisting in environment audits, best-practices reviews, and positioning new product features relevant to further expansion opportunities and/or increased adoption
  • Collaborating with Engineering and Product associates to triage bug reports and feature requests based on customer need and scale with a focus on large Enterprise deployments
  • Assist training and culture sharing in the Implementation Engineering Team
  • Guide knowledge sharing among Implementation Engineers within the team and in collaboration with Technical Writing to share best-practices, troubleshooting information, and recommended configurations
  • Lead and/or assist in internal team projects including customer environment replication for bug investigations, integrations with new third-party tools, and development of automations both for customer use-cases as well as internal team processes
  • Occasionally represent Bitwarden at customer meetings, industry events, or team offsites (some travel may be required)

Requirements:

  • Excellent English and grammar
  • Excellent problem-solving skills
  • A passion for supporting your team members, growing together, and sharing your knowledge
  • A strong sense of empathy and the ability to advocate for others
  • A passion for helping Bitwarden users
  • Experience from a previous technical position (e.g. Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted
  • Ability and desire to work remotely
  • Familiarity with several of the following areas/technologies is preferred: Bitwarden
  • Linux, Windows, and macOS
  • Docker (Swarm Mode), Kubernetes, and Podman
  • NFS, SMB/CIFS, and Block storage
  • Bash and PowerShell
  • Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare and Okta
  • GCP, AWS, and Azure
  • Android and iOS
  • GitHub
  • NGINX
  • SQL
  • TCP/IP
  • DNS
  • HTTP
  • SMTP
  • SAML and OpenID Connect
  • TLS/SSL and PKI

Additional Information:

Job Posted:
February 08, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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