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We are the Windows Servicing and Delivery (WSD) organization, dedicated to keeping over 1.8 billion Windows devices secure and productive by delivering timely updates and innovations to all versions of Windows. Our work helps to protect users and their mission critical infrastructure in a fast-changing security landscape. We create and support new business opportunities across Microsoft, especially with the large and growing Windows installation base. We build delightful experiences for our customers and build products and solutions to empower our commercial and enterprise customers to keep their devices secure, compliant and up to date with latest innovations in the Windows.
Job Responsibility:
You will be a leader of a truly global organization of high-performing Product and Program Managers and engineers, fostering a diverse and inclusive, results-driven team culture of engagement, growth, empowerment, and excitement
You will develop and execute the strategy and plan for continued improvement in how we deliver ongoing protections and innovations to the billion+ in-market Windows devices, gaining efficiency and building trust
You will develop and execute the strategy and plan for how we leverage our at-scale update service and technology to create and grow businesses across Microsoft
You will collaborate cross-functionally with senior executives at Microsoft, other leaders from product engineering, security services, and other business units to ensure a shared sense of success
You will attract, develop, and grow talent through empathy, coaching, and clear accountability, and you operate comfortably in a fast-paced environment—making timely decisions and defining measurable outcomes that drive continuous improvement
You will facilitate the integration of AI-enabled tools, automation, and data-driven insights to enhance product strategy, customer understanding, prioritization, decision-making, engineering efficiency, incident response, quality and customer outcomes, all while maintaining security, privacy, and compliance standards
Requirements:
Bachelor's Degree AND 8+ years experience in product/service/program management or software development
OR equivalent experience
1+ year(s) people management experience
8+ recent years of Program Management leadership experience, including a proven record of solid partnership with engineering teams, cross-division business leaders, and leveraging productive relationships to develop and increase efficiencies while improving partner customer satisfaction and business outcomes
8+ recent years of experience in building, leading, and supporting high-performing and globally distributed teams
Global business scorecard results in ownership, including supporting OKRs, KPI’s and business focused metrics
5+ years of experience in leading and operating at scale business critical global services
Nice to have:
High situational awareness and emotional intelligence coupled with excellent networking and interpersonal skills for collaborating across multiple organizations, teams, and professional levels
Biased for action and influence across non-direct reporting teams
Experience leading and executing simultaneous projects in a complex organizational environment
Cooperative with a variety of people ranging from Executive Vice President to individual contributor
Strong analytical and communication skills with the ability to influence
Ability to translate ideas into clear, high impact, communications ranging from whitepapers to team-wide presentations to emails
Propensity for maintaining objectivity and balanced judgment in fast-paced, high-stress environments