Principal Global Account Manager Job at Uber (Tokyo)

Principal Customer Success Manager

As a Principal Customer Success Manager on our Strategic team, you will be a tru...

Location

United States , Atlanta

Salary:

110000.00 - 124000.00 USD / Year

Fullstory

Expiration Date

Until further notice

Requirements

6+ years of experience in Customer Success Management or a related field
Experience managing a minimum of $4-6M ARR, working with large Fortune 500 or Global 2000 sized customers
A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management
Exceptionally strong communication and relationship-building skills, with the ability to multithread across stakeholders and deliver compelling executive-level presentations
Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness

Job Responsibility

Oversee the customer experience for a portfolio of 10-20 enterprise-level, high-value accounts with the goals of retention and growth
Ensure Fullstory’s most strategic customers receive maximum value from their investment in our platform, utilizing key features that drive their intended business outcomes, while also documenting the value and ROI delivered
Forecasting, identifying risk, and maintaining a strong customer renewal rate and growth rate in partnership with the Account Executive team
Partner with multiple internal cross-functional teams (Sales, Marketing, Product, and Fullstory executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation
Create and deliver Executive Business Reviews, presentations and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the Fullstory platform
Represent Fullstory as a leading domain and product expert in customer interactions, industry and corporate events, as well as online within both customer-facing and internal communities
Being an advocate for customers’ product feature priorities internally within Fullstory and align with product team around driving product roadmap
Use AI tools (e.g., Gemini, AgentSpace, or AI features in other SaaS tools) that enhance your work quality and help you to be more efficient in making an impact

What we offer

Flexibility and Connection
Benefits
Learning opportunities
Productivity support
Team Collaboration
Paid parental leave
Bereavement leave, including miscarriage/pregnancy loss

Fulltime

Senior Principal, Risk & Captive Management

As Senior Principal Risk & Captive Management, you will set the vision, strategy...

Location

United States

Salary:

188000.00 - 235000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of global insurance leadership, including oversight of large-scale corporate and captive operations
Bachelor’s degree in Insurance, Finance, Accounting, Actuarial Science, or related field required
MBA or advanced degree strongly preferred
Fully licensed actuary (FSA, FCAS, or equivalent) in good standing
Proven success designing, launching, and managing complex risk and coverage programs, ideally within platform or marketplace environments
Deep expertise in product development, underwriting, negotiation, claims resolution, and partnership management
Demonstrated ability to build and scale captive entities and risk financing initiatives
Exceptional leadership and talent development skills
Strategic, innovative, and consultative problem solver
Advanced financial planning, strategic thinking, and cross-functional collaboration abilities

Job Responsibility

Lead Global Insurance Portfolio: Own and manage Airbnb’s insurance products, ensuring strategic oversight of all protection programs
Drive Product Innovation: Direct the development, launch, and continuous improvement of new insurance offerings and captive solutions for emerging risks and opportunities
Strategic Leadership: Guide enterprise-wide insurance strategy through data-driven analysis, competitive benchmarking, and insights into industry trends
Join Relationship Management: Structure, negotiate, and nurture strategic relationships with insurers, reinsurers, brokers, TPAs, claims administrators, regulators, and partners for industry-leading coverage
Captive Operations Oversight: Oversee captive insurance activities, including underwriting, pricing, partner management, and policy development
Risk Financing Strategies: Evaluate and implement strategies such as self-funding, stop-loss, and property & casualty placements to optimize Airbnb’s risk and cost profile
Performance Analysis: Assess key metrics, market trends, and competitor actions to continually refine insurance offerings
Risk Management for Growth: Guide risk strategies for acquisitions, divestitures, and expansion into new products and markets
Go-To-Market Leadership: Lead commercial execution, regulatory registration, and compliance for insurance products
Cross-Functional Partnership: Work with senior leaders to design custom insurance programs that align with platform initiatives

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Principal Product Manager

Principal Product Manager for AI Search is an incredibly impactful position - he...

Location

India

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

4-6 years experience with the intersection of Search, E-commerce, and AI & ML technologies (LLMs, Vector Search, Personalization, Keyword Search, ML ranking models, Data Enrichment)
1-3 years experience in B2B SaaS Product Management
Proven success as a Product Manager (launching impactful features)
Experience working with globally distributed teams
Strong, influential, persuasive communication
Deep ability to understand how technical concepts & tradeoffs tie to business outcomes
Growth Mindset, highly collaborative, comfortable in a high ownership/high accountability environment
Great balance of entrepreneurial resourcefulness and knowing how to implement the right amount of process

Job Responsibility

Drive Roadmap & Execution (50% of time): Own large portions of the Search Product Roadmap
Lead the development and execution of the Search product strategy
Maintain a strong understanding of the technical aspects of AI Search
Stay curious about emerging technologies
Effectively scope and sequence projects
Conduct thorough research with Data Science
Ensure all features have a clear path to improving key business metrics
Enhance our product delivery process
Optimization & Experimentation (20% of time): Collaborate with R&D and CS teams to accelerate our A/B testing & optimization program
Provide support for critical in-flight A/B tests

What we offer

A great deal of freedom and trust
Flexible working hours
Work virtual-first with several Bloomreach Hubs available across three continents
Company events
5 paid days off to volunteer
People Development Program
Communication coach available
Leader Development Program
$1,500 professional education budget annually
Employee Assistance Program with counselors

Senior Principal Product Manager

This role involves managing various AI/ML Data Center projects and automated sol...

Location

United States , Sunnyvale

Salary:

161500.00 - 370500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Demonstrated the ability to influence engineering development, System Test teams, and Sales Engineering teams in the area of DC networking
Demonstrated the ability to influence customer network architectures
Solid understanding of EVPN-VXLAN, IP Fabric solutions for AI Data Centers, Enterprise, and Cloud Data Centers
Executive-level partnerships and effective communication skills with all levels of employees, individual contributors, customers, and account teams
Superior planning, organizational, change management, and cultural awareness skills including financial and global business acumen can be an advantage
12 to 18 years of experience in the DC/networking industry
5+ years of experience in product management (alternately, background in sales engineering, network engineering, technical marketing engineering, hardware engineering, or software engineering with strong product instincts)
Strong communication and listening skills to enable transformational change in a positive work environment internally while maintaining strong partnerships with a diverse customer base
Traveling up to 10% of the time is possible

Job Responsibility

Drive requirements for the DC software portfolio of HPE-Juniper’s AI and Automated Datacenter solutions
Assist with the market and competitive analysis, product strategy, pricing, positioning, and collateral
Evangelize/Innovate the SW features/Solutions both internally and externally
Product liaison for technology partnerships
Responsible for helping achieve quarterly forecasts in collaboration with GTM teams
Actively build and nurture customer and partner engagement and relationships

What we offer

Comprehensive suite of benefits
Personal and professional development programs
Unconditional inclusion
Flexibility to manage work and personal needs

Fulltime

Senior Principal - Customer Success, Strategic Accounts

Senior Principal role in Customer Success for Strategic Accounts, focusing on bu...

Location

Australia , Sydney; Melbourne

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

12+ years in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers
Fluent Korean Speaking
Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers
Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention)
Experience with AI and digital transformation in enterprise environments
Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices
Proficiency with Customer Success Planning frameworks
experience using Gainsight, Salesforce, Tableau, or similar tools
Excellent problem-solving, communication, and stakeholder management skills

Job Responsibility

Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys
Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams
Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion
Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders
AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations
Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams
Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience
Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value

What we offer

Health and wellbeing resources
paid volunteer days
a wide range of perks and benefits designed to support you, your family and to help you engage with your local community

Fulltime

Accountant

Location

Japan , Tokyo

Salary:

5000000.00 - 7500000.00 JPY / Year

Randstad

Expiration Date

May 21, 2026

Requirements

Bachelor’s degree in accounting and/or previous experience in an accounting setting required
2-5 years’ experience, preferably in accounting role
analytical and technical aptitude with strong attention to detail
oral and written communication in English and Japanese languages is a must
ability to thrive in a fast-paced environment with strict deadlines
strong communication skills, interacting and collaborating with cross-functional teams
team player
prior working experience in a global organization is a plus

Job Responsibility

Regularly monitor bank accounts and inform the Clark team and HK Controller of received payments
generate daily bank statement reports and share findings with Clark and HK Controller to identify receipts/payments
prepare reports on monthly amounts received from principals and public expenses for submission to the bank
input financial entries into the Accounting System for bank transactions, clearing accounts, and expense records
prepare payment transactions for salaries and vendor invoices
facilitate and record transactions related to credit and debit card expenses
coordinate with the Clark team to ensure accuracy of funding requests
communicate with the sales team and other relevant stakeholders regarding payment statuses
update HR and other departments regarding salary payments
conduct reconciliations between Accounting System transactions and bank statements

What we offer

health insurance
social security pension
employment insurance
bonuses

Fulltime

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